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Help Center

The fastest, easiest, and best way to get the answers you need is our help center!


Not seeing your answer in the Help Center or FAQs? Get in touch with our Customer Service team anytime.

Help Topics

    • Creating an Account & Logging In

    How do I create an account/register?

    Creating an account is easy during checkout. After choosing your materials, you'll be prompted to enter your name, email, and address, and to choose password.

    Creating an account is easy. You can either create an account now or create one during checkout. After choosing your materials, you'll be prompted to enter your name, email, and address, and to choose password.

    Why do I need to create an account?

    We'll need to send you order confirmations, shipping information, buyback reminders, and communications like that about your order. It's really easy to create one - you just need an email and password - and once you have an account with us you'll be able to:

    • Place orders quickly and easily
    • Track your orders online
    • Access your order history, rental due dates, and buyback information
    • Activate and access eBooks, digital content and access codes
    • Get buyback, rental, Guaranteed Buyback, and other reminders

    You can unsubscribe from promotional emails at anytime, but we will always keep you in the loop about your orders, buybacks, and the like.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    How do I log in to my account?

    At the top of the home page, look for "Log In to Your Account" in the header. Or you can go to the Log In page.

    What do I do if I forgot my password?

    This happens to the best of us. If you have forgotten your password, go to the Log In page and click "Forgot your password?," enter the email address associated with your account, and we'll email you a link to reset your password. Existing passwords are not emailed to you for safety reasons.

    If you continue to have log in issues, please reach out to our Customer Service team.

    How do I change my account information or password?

    Changing your personal info and password is easy. Once you have logged in to your account, you can change your shipping and billing address, contact information, and account settings in your account profile.

    Why am I being asked to log in again?

    Sometimes if you've left your computer idle or not visited us in a while, we will ask you to log in again. This protects your account from unauthorized access.

    • Placing Your Order

    What course information do I need to place an order?

    We've made it super easy to order your course materials. To get started, you'll need your student ID and your course schedule will automatically populate once you log in.

    We've made it super easy to order your course materials. To get started, you'll need:

    • Name of your school
    • Location, program, term, and discipline or grade level
    • Course ID number(s)
    • Start date of the course(s)

    Ready to order your books now? Great - let's get you to the main page.

    When can I order my books?

    It varies, but a schedule will be posted to the website. Unfortunately, we don't manage the course list - just course materials assigned to your classes.

    It varies, but typically courses are listed 3-4 weeks before your class start date. If your classes are less than 2 weeks away, please contact your registrar office. Unfortunately, we don't manage the course list - just course materials assigned to your classes.

    How do I find my course?

    Simply enter your student ID and your courses will automatically populate.

    From the main menu, go to the "Order Your Materials" page. Then in the columns working across, just select your term from the drop down, then your site/program, then enter your course ID.

    Why is my course not showing in the course list?

    Typically courses are listed 3-4 weeks before the start date. If your classes are less than 2 weeks away, please contact your registrar office. Unfortunately, we don't manage the course list - just course materials assigned to your classes.

    Why is the list of course materials on your site different than what the instructor told us?

    When instructors assign course materials, they tell us if the book is required or optional and we mark the assigned materials in turn.

    What is the difference between Required, Required/Previous Purchase OK, and Optional books?

    • Required: Your school or instructor has indicated that you will need this item for your course work.
    • Required/Previous Purchase OK: These items are required for your course, but were also required for a course that you may have previously taken. If you have already purchased the items for another course and still have it, you're all set - you don't need to buy another copy.
    • Optional: These items may be helpful to your course work, but are not required by your instructor or school.

    Can I order books that are not listed for my course?

    You may be able to order textbooks or course materials not listed for your course(s) by visiting studytactics.com, betterbookprices.com, or textbooks.com.

    A few things to note:
    • Your school may not allow ordering through another site.
    • Orders placed on other sites are not eligible for Student Financial Aid/Vouchers and cannot be combined with orders from your online bookstore.
    • Other sites cannot guarantee that the books you order are assigned to your course. Because we work with schools directly, we know the exact ISBNs and books assigned for your classes.

    Why did my cart expire?

    Due to demand and inventory, we can only hold items in your cart for a short period of time. We do our best to save items in your cart when possible. Because a lot of students - just like you - love used books, they're in high demand and go quickly. Also Marketplace and used book prices and Guaranteed Buyback values can change.

    Due to demand and inventory, we can only hold items in your cart for a short period of time. We do our best to save items in your cart when possible. Because a lot of students - just like you - love used books, they're in high demand and go quickly. Also used book prices and Guaranteed Buyback values can change.

    Why did the price of my book change?

    If your cart has been idle for a while or you didn't complete your order for a few days, the item(s) you had in your cart may have been sold in the mean time. We do our best to save items in your cart, but used books are limited in quantity and are in high demand so they can go quickly.

    Can I buy a used copy of the book I need?

    Yes, absolutely! When selecting your course materials, if you see a used edition of the book you need, you can choose to purchase a used copy. If you don't see a used option, that means a used copy is unfortunately not available at this time.

    Are your used books in good condition?

    For items sold directly by MBS Direct, used books range in quality from a pristine book owned only once before by a student who treated it with care, to a book that has been owned by several students that may have reasonable wear and tear such as creased pages and highlighting. The condition of used books sold in the Marketplace varies and is not guaranteed.

    For items sold directly by MBS Direct, used books range in quality from a pristine book owned only once before by a student who treated it with care, to a book that has been owned by several students that may have reasonable wear and tear such as creased pages and highlighting.

    A used book purchased directly from MBS Direct might have any of the following characteristics:

    • Notes written in the margins
    • Highlighting, from a little to a lot
    • Typical wear and tear
    • Rounded corners
    • Scrapes and scratches
    • Faded cover art
    • Creased pages
    • Publisher cut corners

    Rest assured that MBS Direct has quality assurance standards in place. A used book purchased directly from us will NOT have:

    • Stains or water damage
    • Missing, torn, or loose pages
    • Missing, torn, or loose cover
    • Excessive writing or marking
    • Excessive writing on the edges
    • A broken spine
    • Torn or damaged binding

    Books sent back in such condition are rejected from MBS Service Company's buyback program and either discarded or sent back to the last owner.

    To allow students additional options, and for those who might not be as particular about condition, the Marketplace has books in a range of conditions. MBS Direct does not control nor do we guarantee the condition of used items sold on the Marketplace. If you want a book in certified or guaranteed condition, we recommend that you purchase your books directly from MBS Direct.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    Can I buy my books elsewhere?

    While you can purchase from other sites, they may not provide the level of service that we guarantee. Here are just a few reasons to shop with us:

    • We work directly with your school to ensure that we have the exact materials for your courses. In many instances, multiple editions of a book exist, and we guarantee that you will receive the exact edition assigned for your course.
    • You can charge your order to your Student Account and other sites do not.
    • We take Student Financial Aid vouchers (if applicable for your school) and other sites do not.
    • We ship fast! We ship all in-stock items within 24 business hours of the posted release date for your order, as we want to make certain that you receive your books as quick as possible.
    • We ship fast! We ship all in-stock items within 24 business hours of finalizing your order, as we want to make certain that you receive your books as quick as possible. For most locations in the continental US, your books from MBS will arrive within a week of your order. Delivery from some of our competitors can take up to, and sometimes more than one month. Because we work directly with your school, we actively work to keep your books in stock.
    • We offer Guaranteed Buyback (GBB) on thousands of books. With GBB books you know exactly how much you can get in cash back at the end of the semester.
    • We have dedicated customer service. If you have any issues, you can call, email or chat anytime, 24/7.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    • Checkout & Payment

    What are my payment options?

    You are easily able to charge to your Student Account. It's fast and secure. We do not take credit cards or any other forms of payment at this time.

    • We accept Visa, MasterCard, American Express, and Discover credit cards. We also accept Visa and MasterCard debit cards.
    • We accept PayPal (except for Marketplace orders).
    • We accept Blue Bucks.
    • We accept the U-Card.
    • We accept Gopher Bucks.
    • Your school may participate in a financial aid/book voucher program. If so, your school will provide you with a Voucher ID number to use to place an order using financial aid as payment. If you aren't sure whether your school participates in this program, please contact your financial aid office. Some exclusions may apply for SFA.
    • You may also pay with a check or money order. Please contact our Customer Service Team to place your order. You will be emailed a price quote, which you will then print out and mail back to us with your check or money order to: MBS Direct
      2805 Falling Leaf Lane
      Columbia, MO 65201

      Please note: Mail-in orders take additional time to process. Once payment is received, the order will be placed on hold for up to 1 week until the check has been processed. For faster processing, we recommend using a money order. We do not accept checks from outside the United States.

      For security purposes, we do not accept credit card information via email, web form, or social media.

    Can I use PayPal™ to pay for my textbook order?

    Yes, we accept PayPal (except for Marketplace orders). If you already have a PayPal account, just enter your information during checkout.

    To sign up for a PayPal account or find out more about payment options, go to PayPal.com. To review the security offered with each transaction or contact PayPal Customer Service, please visit PayPal.com.

    I tried to select PayPal as a payment option but now it won't let me complete my order.

    This is likely a security measure. To avoid fraudulent activity or the possibility of debiting/crediting the wrong PayPal account, our system is set up to allow you to enter your PayPal email address only three times. Each time you enter the email address our system checks to ensure it is a valid PayPal account. If the email address you enter is incorrect all three times, you will not be allowed to select PayPal as a payment option.

    Why is my credit/debit card being rejected?

    It could be a few things. Credit and debit cards may be denied because of things like:
    • Insufficient funds
    • Incorrect or miskeyed CVV number
    • Invalid expiration date
    • Billing address does not match cardholder's mailing address
    • Expiration date of the card is before the end of your rental period
    • Other typoed or miskeyed information required to verify your card

    The most common reason is mistyped information. If you think you may have misentered some information, please try your order again. Otherwise please use another credit card to complete your order.

    Please get in touch with our Customer Service team if you're still having checkout issues.

    Why was my credit card charged $1?

    When you place an order on our site, a $1 pre-authorization is temporarily held on your card. This is done to ensure that the credit or debit card provided is valid.

    This pre-authorization is not a charge. In most cases the $1 hold is released by your financial institution within 3 to 5 business days. In some instances, especially with prepaid credit cards, the issuing bank may take longer or require that you contact them directly to get the $1 hold released.

    Can I change or cancel my order?

    We process and ship orders as quickly as possible, and as a result, orders can't be changed or canceled once placed. If you no longer need an item, you can easily return the item for a refund by generating a return label in your account.

    Will I be charged sales tax?

    In accordance with applicable law, items shipped to certain states are subject to sales tax. The tax rate applied to your order is based on many factors including the type of item purchased, the address where your order is shipped, and the applicable state and local sales tax rates. Digital content and other items delivered electronically, such as access codes, are considered "shipped" to the address that your order was billed to.

    • Shipping & Tracking

    I didn't receive an order or shipping confirmation. Where is it?

    Our order confirmations are sent as soon as payment is verified, usually within minutes (but may take a few hours to arrive if your email provider is experiencing issues).

    If you did not receive an order or shipping confirmation, please check your spam or junk mail folder first. If your confirmation does not arrive within 24 hours, please contact our Customer Service team.

    How do I track my order?

    Tracking your order is easy. Once your order has been successfully submitted, you'll receive 2 separate emails. The first email will confirm your order. The second email will confirm shipment of your order and will contain a tracking number. Depending on your shipment method, you can follow the progress of your UPS shipment at www.ups.com or via Priority Mail at www.usps.com.

    You can also track your order by going to the order history in your account. Once you've logged in to your account, you will see a list of your orders. If the order was shipped via UPS, SurePost, or USPS Priority, you can click on the tracking number to follow the progress of your package.

    How is digital content delivered?

    Digital content, eBooks, access codes, and other online content are emailed to you at the email address associated with your account. For security reasons, we can't send digital content to another email address. If your email address has changed or is incorrect, you may update it by logging in to your account.

    Where do I find my order's estimated delivery date?

    To find your order's estimated delivery date, just log in to your account and go to your order history. Please note that other than Next Day Air and 2nd Day Air, all delivery dates are estimates and are not guaranteed.

    How long will it take for my order to ship after I've placed it?

    We work super fast to get you your books. Domestic orders are shipped within 24 hours, Monday-Friday (excluding holidays) and international orders can take up to 48 hours to be processed. Orders placed after 12 pm CST/CDT on Friday will ship the following Monday (excluding holidays). You will receive a confirmation email when your shipment has left our warehouse. The email will include a tracking number (UPS and USPS Priority Mail shipments only).

    How long will it take for me to receive my order once it's shipped?

    That depends on which shipping service you chose. Most of our orders ship via UPS.

    UPS
    • UPS Ground shipment delivery dates are estimates. Transit time is not guaranteed but is typically 2-7 business days (Monday-Friday, excluding holidays).
    • UPS 2nd Day and Next Day Air orders, placed before 12 pm CST/CDT (Monday-Friday, excluding holidays), will be shipped on the same day your order is placed. Orders placed after 12 pm CST/CDT may not ship until the next business day. UPS Air shipment transit times are guaranteed.
    • UPS Saturday Delivery is available in select locations. This shipping option is only available after 12 pm Thursdays and before 12 pm Fridays CST/CDT.
    • UPS SurePost delivery dates are estimates. SurePost typically takes 5-8 business days (Monday-Friday, excluding holidays).
    • UPS packages may require signature at time of delivery, at the discretion of the UPS driver.
    • All UPS services, other than Saturday Delivery, are delivered during business days only (Monday-Friday, excluding holidays).
    • UPS Access Point: This is a program that UPS has developed to provide faster delivery. UPS works with local businesses that have evening and weekend hours to serve as locations where people can pick up their packages. UPS Access Point is not available in all locations. The UPS driver will make 1 delivery attempt. If no one is able to accept the delivery, and the driver does not feel comfortable leaving the package, the driver will leave an info sheet at the door containing a code that can be used at UPS.com to get instructions on where to pick up the package.

    For more information on standard delivery times in your area, please visit www.ups.com or contact UPS at 800-742-5877.

    USPS Priority Mail

    USPS Priority Mail is a trackable service that typically delivers packages in 2-3 days (including Saturday) to domestic addresses. Exceptions apply and delivery time is not guaranteed. USPS Priority Mail is the required delivery method for PO Boxes and APO/FPO military addresses; please allow 2-4 weeks for delivery to AP/FPO address.

    To track your package, to to your account profile or visit www.usps.com/track.

    International Shipping

    For international orders, your order will be processed and shipped within 48 hours of receiving your order (Monday-Friday, excluding holidays).

    Note: International shipping is not allowed on Marketplace orders.

    UPS Saver, UPS Expedited, USPS International Priority Mail, and USPS International Express Mail are all trackable services. The availability of specific international delivery options will be determined by your delivery country and package weight.

    While international delivery times are not guaranteed, the following estimates provide a representative example of expected delivery times:
    • UPS Saver and UPS Expedited: Generally deliver in 3-8 business days
    • USPS International Priority Mail: Generally deliver in 6-10 business days for most major global markets, but please allow up to 30 days.
    • USPS International Express Mail: Generally deliver in 3-5 business days for most major global markets, but please allow up to 3 weeks.

    Please note: Customs duties, taxes, and/or other fees may be additional.

    An additional shipping charge will be levied for each back-ordered item.

    What is UPS SurePost shipping option?

    SurePost is an alternative US domestic shipping option. UPS transports your shipment to your local United States Post Office and final delivery is made by the United States Postal Service. This service is trackable and takes approximately 3-10 business days for delivery.

    SurePost
    enlarge

    What is UPS Mail Innovations shipping option?

    UPS Mail Innovations works with the international destination's local postal service, providing the pick-up, processing, and interim transportation of mail. Final delivery is made by the destination's local postal service. Delivery time can take up to 3-4 weeks. Tracking is not available on this shipping method at this time.

    Any applicable customs, duties, and fees will be collected at the time of delivery for all International shipments as required by the destination country.

    Do you have expedited shipping options?

    Yes, UPS 2nd Day and Next Day Air options are available in most domestic locations and are both trackable and guaranteed during business days (Monday-Friday, excluding holidays).

    UPS Saturday Delivery is available in select locations and is only available after 12 pm Thursdays and before 12 pm Fridays CST/CDT.

    How do I ship a package to an APO/FPO address or a P.O. Box?

    USPS Priority Mail is the primary option available to ship to an APO/FPO address. USPS Priority Mail is a trackable service, plus you can get updates along the way.

    UPS SurePost or USPS Priority Mail are available options to ship to a P.O. Box.

    Do you ship to Hawaii and Alaska?

    Yes, we ship to Hawaii or Alaska. Most shipping methods take a little longer and cost a little extra for Hawaii or Alaska. You can see the delivery estimates and shipping costs during checkout.

    Do you ship internationally?

    Yes, we ship packages to locations all over the world. UPS is our preferred carrier for international shipments - they can be tracked and are guaranteed.

    USPS Priority Mail may be offered as a shipping option for U.S. protectorates such as Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Marshall Islands, and Northern Mariana Islands (Saipan and Tinian). USPS Priority Mail is trackable but delivery times are not guaranteed.

    A few things to note about international orders:

    • International shipping is not allowed on Marketplace items or orders containing Marketplace items.
    • Customs duties, taxes and/or other fees may be additional.
    • An additional shipping charge will be levied for each back-ordered item.

    Will the UPS driver leave my shipment at my door?

    UPS packages may require a signature at the time of delivery, at the discretion of the driver. If you will not be home at the estimated time of delivery, please leave a note with your signature requesting the package to be left.

    Where will my package be left if I live in an apartment or condominium?

    If you won't be home at the estimated time of delivery, just leave a note with your signature requesting the package to be left at the apartment office, if applicable. If you do not have an apartment office, you may have to make arrangements with UPS to pick up your package at a local UPS hub.

    What happens in cases of severe weather? Will I get my package during the guaranteed delivery timeframe?

    UPS and USPS don't guarantee delivery times during cases of severe weather. We strive to get you your order as soon - and as safely - as possible!

    It's a few days past my delivery estimate. Will I be getting my order soon?

    Due to delivery estimates being approximations, your order may not get to you on the same date as your delivery estimate. We apologize for any inconvenience and ask that you wait 2 business days after your delivery estimate to give the shipper time to deliver your order.

    If you haven't received your order by the estimated delivery date, please:

    • First, check the tracking number for your order by going to your account. If the tracking shows your order as being delivered, check with your neighbors, mail room, or apartment office, if applicable, to see if someone signed for your package. Also check with your mail carrier and around your mailbox and/or front door to see if the order was left for you.
    • Second, see if your tracking number shows your order as being in a city near your shipping address. If it is, it's likely that your order will be arriving soon. We ask that you wait 2 business days after your delivery estimate to give the shipper time to deliver your order.
    • Finally, if you're unable to find your order after checking with your neighbors/mail room/mail carrier, or if it's more than 2 business days past your delivery estimate, contact Customer Service about getting a refund or replacement order.
    • Returns & Refunds

    How do I return an item?

    We want to make your returns and refunds as easy and fast as possible. Our return policies vary by item ordered so please review below.

    • Print textbooks/course materials purchased directly from MBS Direct must be returned within 2 weeks after class start date or within 21 days of date shipped, whichever is later. To return print textbooks/course materials purchased directly from MBS Direct, please log in to your account, go to the Return Center under your orders, select the item(s) you want to return, and generate a pre-paid UPS return label. The cost of return shipping will be deducted from your return credit.
    • Non-activated eBooks, digital content, and access codes can be returned within 14 days after class start date or within 14 days of purchase, whichever is later. To return non-activated eBooks, digital content, and access codes, please log in to your account, go to the Return Center under your orders and follow the onscreen prompts.
    • NOTE: Digital content such as access codes, eBooks, etc. are non-returnable once accessed, activated, downloaded, or revealed. No exceptions.
    • Apple iBooks are not eligible for a return or refund at any time. All sales are final.
    • For traditional-length courses, rental books must be returned for refund within 14 days of purchase. For courses shorter than 4 weeks, rental books must be returned for a refund before 50% of the course has passed. To return a rental item, please log in to your account, go to the Return Center under your orders, select the rental(s) you want to return, and generate a pre-paid UPS return label. The cost of return shipping will be deducted from your return credit.
    • Marketplace items must be returned within 30 days of purchase. To return a Marketplace item, please contact the Marketplace seller directly for their return policy and instructions.
    • Original shipping costs are non-refundable.
    • We do not pay for shipping on returns. However, for your convenience, we do offer the option of pre-paid UPS shipping. Please look for this option in the Returns Center under your account. Pre-paid shipping costs are based on weight and location.
    • New course materials must be returned in new, unopened condition in order to receive a full refund.
    • All components of a packaged item must be returned together, unopened, and in the original shrink-wrap to receive credit. All components of an item must come back in the same shipment to receive credit.
    • Loose-leaf items must be in the original shrink-wrap.
    • CDs, DVDs, software, access codes, study guides, Info Trac pass codes (internet pass codes included with your textbook) and other supplemental components originally included with a book or sold alone must be intact, in the original packaging or it will be non-refundable.
    • Books damaged in shipping may not be eligible for full refund.

    Shipping & Packing Guidelines for Returns
    • Print out a copy of your invoice/packing slip and include it with your return. Keep a copy for yourself.
    • If you chose the pre-paid UPS return shipping option, print your shipping label. Otherwise you can use UPS Ground (keep your tracking number), insured USPS mail, or the shipping service of your choice.
    • NOTE: Postage on returns is not refundable; only the item cost is refundable.
    • Pack your return in a strong, sturdy box suitable for shipping. Fill the empty spaces with clean filler. If newspaper is used as the filler, be aware that print ink may degrade the condition of new textbooks to a used condition.
    • Tape the box securely using shipping tape and attach the address label to the top of the box. Make sure there is only one label on the box you are using. If you are reusing a box, remove markings and labels.

    Terms of Refund
    • Your credit will be issued in the same manner the payment was originally made. Please allow 2 weeks for processing time.
    • Original shipping costs and costs to send back a return are non-refundable.
    • Any course materials received outside of the returns time period will be processed as a buyback. If processed as a buyback, you will receive current buyback value. If the item has no buyback value, you will receive notification in the form of a letter or email. You have one week from that notification to request that items with no value be returned to you. A replacement copy can be shipped at your expense. You may not receive the same copy you returned.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    Can I cancel my order for a refund?

    Because we work hard to get your order out quickly, we unfortunately can't change or cancel the order once it's been placed. We do make the return process easy and you can find directions on how to return eligible orders in returns above.

    What if I'm past the return period?

    The best thing to do is see if your books have buyback value. Go to the main menu and click "Sell Your Textbooks" to find out the current buyback value of your materials.

    What if I'm past the return period?

    The best thing to do is see if your books have buyback value. Go to the main menu and click "Sell Your Textbooks" to find out the current buyback value of your materials.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    How will I be credited for my return?

    Your credit will be issued back to your Student Account. Please allow up to 2 weeks for processing time.

    Your credit will be issued in the same manner the payment was originally made. Please allow up to 2 weeks for processing time.

    If your order was purchased with your financial aid or with a book voucher, the credit will be made to your financial aid or book voucher account. If you have questions about your SFA/voucher funds, please contact the financial aid department directly.

    How long will it take to receive credit for my returns?

    Please allow up to 2 weeks for processing once the return shipment has been received.

    • Selling Textbooks / Guaranteed Buyback

    What is buyback?

    Our buyback program allows you to sell your textbooks back for cash - provided they are in good condition and have buyback value - at the end of the term. You can look up the value of your buyback by going to "Sell Your Textbooks", then lock in a quote and send your books back using our free pre-paid UPS shipping label. You can get paid via PayPal or check.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    Click here for full buyback terms and conditions.

    How do I sell back my books?

    Selling your textbooks to us is easy. To check the current buyback value of your books, select "Sell Your Textbooks" from the main menu, and follow the instructions to complete your buyback quote. From there you'll print out your packing slip and free UPS shipping label, pack your books, and drop your package at any UPS location.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    How do I get paid for my buyback books?

    You can choose to be paid by PayPal or via check. Please allow the following processing times:

    METHOD DELIVERY PROCESSING / ARRIVAL TIME
    PayPal Direct Deposit 1-2 weeks
    Check* Mail 2-4 weeks

    *Please note that MBS is not responsible for the fraudulent use of checks. Physical street address is required; we cannot mail buyback checks to PO Boxes.

    Will you accept buyback books in any condition?

    Because books are resold to other students, MBS does not accept or pay for buyback books with:
    • Stains or water damage
    • Missing, torn, or loose pages
    • Missing, torn, or loose covers
    • Excessive writing or marking
    • Excessive writing on the edges
    • A broken spine
    • Torn or damaged binding
    A textbook can still be in good condition if it shows signs of general use and wear and tear, such as:
    • Some writing or notes
    • Highlighting, from a little to a lot
    • Rounded or dog-eared corners
    • Minor scrapes or scratches
    • Faded cover art
    • Creased pages

    You will not receive payment for books that do not meet our minimum standards of quality.

    Do you buy back course manuals?

    No, course manuals, workbooks, study guides, and reprints have no buyback value.

    Do you buy teacher's editions, international editions, or review copies?

    No, we do not buy teacher's editions, international editions, complimentary copies, or professional review copies.

    What is Guaranteed Buyback?

    Guaranteed Buyback (GBB) is a great way to know how much cash you can get at the end of the semester when you sell your book back to us. GBB books are marked "Guaranteed Buyback" on the product page and throughout the checkout process. You'll see your Guaranteed Buyback price, which lets you know up front exactly how much you can get back (provided you return the book on time and in good condition). Once you've purchased a Guaranteed Buyback item, you can visit your account to view the return date and value details in your order history.

    Once your course has ended, you can submit your book for buyback by going to "Sell Your Textbooks" from the main menu and accepting the Guaranteed Buyback value. From there, it works just like a regular buyback - you'll print out your packing slip and free UPS shipping label, pack your books, and drop your package at any UPS location. Once your item is reviewed and processed, we'll pay you via PayPal or check, your choice.

    A few things to note: Guaranteed Buyback values expire 14 days after your course end date and books must be returned in good condition, with all required components. Guaranteed Buyback quotes are conditional based on the school/institution using MBS Direct as their sole source of course materials distribution for the next academic term or school year.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    When do I need to return my Guaranteed Buyback books?

    Guaranteed Buyback books are due for return within 14 days after your course end date. All other buyback offers are guaranteed and valid for 30 days from the date you created your quote.

    When you create a buyback quote for other books, your quote will include a 'Value Expires' date (sometimes different from Guaranteed Buyback expiration dates) and you have until this date to return the item(s) for the quoted value. Once this date passes, the item may still have buyback value but may be different. We recommend that you send in your books by the 'Value Expires' date to receive the highest price quoted for your materials!

    What is the 'Value Expires' date?

    Guaranteed Buyback items automatically have a value built in at the time of purchase. This locks in the highest value until the 'Value Expires' date. After this date, you may still be able to sell your books back; items will be updated with their current buyback value, which may be lower than the GBB value.

    When you create a buyback quote for other books, your quote will include a 'Value Expires' date (sometimes different from Guaranteed Buyback expiration dates) and you have until this date to return the item(s) for the quoted value. Once this date passes, the item may still have buyback value but may be different. We recommend that you send in your books by the 'Value Expires' date to receive the highest price quoted for your materials!

    What happens if I send materials with no buyback value?

    Items submitted to us for buyback that do not meet our minimum standards of quality will either be available for return to you (at your expense) or recycled after 21 days. You will be notified by email or mailed letter if your book falls into this category. You will then have one week to request that your book be returned to you. If your original copy has already been recycled, a replacement copy (if available) may be shipped at your expense.

    I have a few extra books that are not on my buyback quote. Can I send them to you in case you want them?

    No, please do not send books not already associated with your buyback quote. Items submitted to us for buyback that do not have a current buyback value will be available for return to you at your expense. You will be notified via email or mailed letter if your book falls into this category. You will then have one week to request that your book be returned to you at your expense.

    Do I need to send you the original CD, DVD, or study guide that came with my textbook?

    Yes, please include all supplemental components that are part of the ISBN listed on your buyback quote. If a set of items does not have buyback value or if you are missing any of the components listed as part of a package, you may see if individual items have buyback value by using the ISBN Lookup tool. If you have any questions about the components needed to complete a package, please contact Customer Service before sending us your buyback.

    Textbooks returned without original CDs/DVDs, study guides, workbooks, or other supplemental items listed on the quote are not eligible for full credit. Some items may have no value if the listed components are missing.

    If a set of items originally came with an access codes, curriculum card, online lab, or online passcode, the access/online code part of the set is not eligible for return (even if you have not used it). When you enter the ISBN on our site, we will let you know if individual items in the set - i.e. "text only" - have buyback value.

    My buyback quote includes a packaged set and one of the items contained in the packaged set is listed separately. Will I receive payment for each item?

    MBS often buys back books either as "text only" or as a packaged set. We list both items on your buyback quote to give you the option to sell back the text only if you have discarded or used the supplemental items that the packaged set originally included. The price paid is for either the textbook by itself or the packaged set.

    How do you determine buyback values?

    Buyback values are based on future adoption, demand for a book, and current stock level. If your book does not currently have a buyback value, check back closer to the end of the next term and it may have a value then.

    Buyback values can and do change. Please lock in your quote to ensure the price you see on the site.

    What is an ISBN?

    ISBN stands for International Standard Book Number. It's a unique identification number assigned to books. The ISBN allows a title to be located quickly and accurately, wherever it is sold.

    Why do I need to enter an ISBN to sell back a book?

    There are many different editions of textbooks. Using an ISBN to search for buyback values ensures you are getting a quote value for the correct book. If you search just by title or author, we can't be sure you are purchasing or selling back the same book we are referring to.

    Where do I find a book's ISBN number?

    An ISBN is usually located on the back of a book near the bar code, or you can find it in the inside front cover of your book near the copyright date. Here's an example:

    ISBN number

    What if I can't find the ISBN number?

    If you purchased your book from us and you can't find your book's ISBN number, you may need to use the "MBS Book Number" to sell back your book. For books that don't have ISBNs, we put a small sticker on the back of the book with the MBS Book Number. The MBS Book Number is 11 characters, both beginning and ending with a letter. The MBS Book Number is printed beneath the barcode on every MBS label. Here's an example:

    MBS Book Number

    Please enter the MBS Book Number in this exact format.

    How do I pack and send back my buyback books?

    Here are some tips for packing and sending in your buyback:
    • Print your packing slip and your FREE UPS shipping label. Write down the tracking number so that you can keep tabs on your shipment while it's in transit.
    • Enclose the packing slip with your shipment to ensure full buyback value; keep a copy for yourself.
    • Pack your books carefully and fill empty spaces with clean filler. We're not responsible for any damage incurred during transit. Use a sturdy box suitable for shipping and tape it up securely.
    • Include CDs, DVDs, study guides, and all other supplemental items originally sold with your textbook. Buybacks that are missing items will not be accepted for full credit.
    • Insuring your shipment. The prepaid shipping label provided with your quote does not include insurance on your shipment. If you want to insure your shipment, you can purchase separate insurance at your expense.
    • Drop your shipment at any UPS location. Go to UPS.com to find the nearest location.

    Please note: MBS Direct is not responsible for lost, stolen or damaged books.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    What paperwork do I need to include with my buyback?

    Be sure to include a copy of your packing slip. If you are sending multiple boxes, please place a copy of the packing slip in each box. We are not able to provide payment for buybacks that don't include required paperwork.

    Do I have to pay for shipping for my buyback?

    No, return shipping for buybacks is free! MBS provides a pre-paid UPS shipping label once your quote is finalized. When you receive your buyback confirmation email, be sure to click the link to print your packing slip and your free shipping label.

    Please note: The UPS label does not insure your package. You can purchase insurance at your expense if you wish. MBS is not responsible for lost, stolen or damaged books.

    Can I use a shipping method other than a pre-paid label?

    Yes, though we do recommend you use ours. It's free, easy, and trackable!

    You're welcome to use the shipping service of your choice, at your own expense. Please use a trackable shipping service for any books you send to us.

    I am a used textbook dealer and have a large number of books to sell on a frequent basis. Can I sell them to you through your buyback program?

    No. The buyback program is only intended for individual students, sorry!

    Buyback services are provided by MBS Service Company, LLC (MBS).

    • eBooks / Digital Content / Access Codes

    What are eBooks?

    eBooks are digital versions of textbooks that can enhance your learning experience with personally tailored study tools and advanced tech features such as highlighting, note-taking, quick search, and more. When you buy an eBook, depending on the format type, you can access it from or download it to your computer or laptop, or access it from a tablet, mobile phone, or other compatible eReader device. They are great for interactive learning and studying on the go.

    How do I buy an eBook?

    eBooks and other digital content assigned for your courses will appear in your options during checkout. If a digital edition is available, select your preferred license term then add to cart. Follow the directions to complete checkout.

    Once you've bought an eBook, we will email you an access or download link. They usually arrive in minutes, depending on your email system. You can also log in to your account and go to your Digital Bookshelf page to view a list of digital content you have purchased and instructions on how to access your eBooks.

    Please note: Be sure to download your eBooks on the computer you intend to use and not on shared or lab computers. If you download your eBook to a public computer and then try to access it on your personal computer or device later, you may not have permission to re-download it.

    What is a Digital Rental?

    A digital rental allows access to an eBook title for a specific length of time. Digital rentals are accessible for a publisher-determined length of time, and access to content ends once the rental period has expired. The access length and license details are displayed on the product page in the Digital Rights Management (DRM) section and in checkout at time of purchase.

    How long is my Digital Rental period?

    Your digital book will have one of the following access periods/licensing types:
    • For 60-, 90-, 120-, or 180-days, starting with the date of purchase
    • For 1 year, starting with the date of purchase
    • A perpetual license/digital purchase, with no expiration date for offline access
    • For a predefined absolute number of days until the end date
    • For a set number of days from registration/course dates

    Before finalizing your order, you can go to the product page and click on "Digital Rights" to review license and access rights. For eBooks you have already purchased, log in to your account and go to your Digital Bookshelf in your account to view the digital rights.

    How do I get my eBooks and access codes?

    Once you've purchased an eBook, we'll send you a confirmation email that will contain a link to access your book (note: email can take up to 30 minutes to arrive). Or, from the home page, log in to your account and go to your Digital Bookshelf.

    To access eBooks, digital content, and other online learning materials you need:
    • A desktop computer (non-shared, non-lab), laptop, tablet, or mobile phone: eBooks are designed to be accessed by or downloaded to one device and accessed by one user. If you download your eBook to a public computer and then try to access it on your personal computer or device later, you may not have permission to re-download it.
    • High-speed internet connection: A wired or wireless high-speed internet connection (cable modem, DSL, LAN) is required for access/download stability and speed. Access/download time will vary based on connection speed and the size of the eBook. Once your eBook is successfully accessed/downloaded to your device, you do not need to be online to use it.
    • Email address: You will need a valid email address to receive download link and access your eBook account.

    What are the system requirements to use eBooks?

    You can access eBooks on PCs or Macs, and most mobile devices and tablets. You just need:

    • Windows 7 or newer, or Mac OS X 10.8 or above
    • At least 512 MB RAM, a 1.3 GHz processor, and 110 MB of hard drive space

    For iBooks, there is a built-in app on iOS 8 or above. If you have an earlier version of iOS, you can download the iBooks app for free from the App Store on your iPhone, iPad, or iPod touch. On Mac, iBooks is included with OS X Mavericks or later.

    What software do I need to use digital books?

    You will need free reader software to access and read your digital content. VitalSource eBooks require the free VitalSource Reader platform, Adobe Digital Editions uses Adobe Digital Editions Software, and Apple iBooks use the iBooks app.

    You can download your free eBook reader software at:

    What kind of internet connection do I need to download and use digital content?

    Due to the size of some digital books, a high-speed internet connection (cable modem, DSL, LAN) is required for initial download stability and speed. Your connection can be wired or wireless.

    Once you've downloaded or accessed your book, you do not need to need to be connected to the internet, only for initial download access, account sign up, and reader software download.

    How long can I access my eBooks? Do they expire?

    License expiration and access varies by publisher and book. Digital rentals expire from a set number of days from purchase (e.g., 60, 90, or 180 days), while purchased eBooks you own indefinitely. These are marked "perpetual offline access."

    Before purchasing or renting a digital book, go to the product page and view the expiration information under Digital Rights. For digital books you have already purchased, log in to your account and go to your Digital Bookshelf.

    What is Digital Rights Management (DRM)?

    Digital Rights Management (DRM) is a set of specifications and restrictions determined by the publisher. DRM defines limitations, for example, on how much text you can copy, how many pages you can print, how many highlights you can export, and how many times you can download a book. The terms of your book license are also defined by the DRM.

    The DRM information, which includes license and expiration information, can be viewed on the product page or in your Digital Bookshelf.

    Can I print from my eBooks?

    Yes. Printing rules vary by publisher. Some eBooks don't have print limitations and some may allow only a certain number of pages per week. You can find this information in the Digital Rights Management (DRM) section of the eBook's product page.

    Can I share my eBooks?

    No, eBooks are designed as a one-time download/limited-term access for a single user or laptop/mobile device. There are Encoded Digital Rights Management rules in place that thwart piracy and sharing. You can find this information in the Digital Rights Management section of the eBook's product page.

    Can I return an eBook or Apple iBook?

    EBOOKS: A non-activated eBook can be returned within 14 days after class start date or within 14 days of purchase, whichever is later. Once an eBook has been activated, accessed, or downloaded, it is no longer returnable. No exceptions.

    To return non-activated eBooks, digital content, and access codes, please contact our Customer Service team using the 'Contact Us' button on this page. On Desktop computers, the Contact Us button is on the left side of this page. It is located at the top of the page on mobile devices.

    *Note: Some items are non-refundable. Please contact our Customer Service team for return instructions on specific electronic content.

    APPLE IBOOKS: iBooks are not eligible for a return or refund at any time. All sales are final.

    What if I drop the class? Can I return an eBook or iBook then?

    For eBooks, as long as you are within 14 days of your purchase or the class start date, and the eBook has not be activated or accessed, you can return the eBook. Once activated or accessed, an eBook is no longer returnable, regardless of your enrollment status.

    Apple iBooks are not eligible for a return or refund at any time.

    Do eBooks include the CDs, DVDs, and/or access codes that the print version of the book includes?

    No - components like CDs, workbooks, and access codes only come with print versions, not eBook versions. If the book that was chosen for your class includes a CD, DVD, and/or an access code as part of the package, and you know for sure that you need this supplemental item, then you will need to purchase the print version.

    What is an access code or web password, and do I need it for my course work?

    Access codes and web passwords allow access to publisher websites and other online learning portals. They can include supplemental learning materials for your course such as chapter reviews, study aids, labs, quizzes, or assignments. Access codes are typically packaged with a print textbook and are printed on a small piece of paper either inside the text, or stuck to the outside of the text under the shrink wrap, but can sometimes be purchased separately depending on the publisher.

    A few important things to note about access codes:
    • Access codes are not returnable once activated, redeemed, scratched, revealed, or accessed. No exceptions.
    • Access codes accompany new texts only. We cannot guarantee access codes with used editions (because of the likelihood that a previous student already redeemed the code). If an access code is required for your course, you will need to order the item new condition.
    • Access codes may or may not be required for your course, depending upon your instructor's preference. "Required" and "Optional" materials are labeled during the checkout process. If you are unsure whether or not an access code is required for your course, please contact your school or instructor before ordering.

    I don't see my eBook on my digital bookshelf.

    First check to be sure you are using the same email address to log in to the site as you used when placing your order or creating your account. If you are certain you are logging in with the same email address, and you don't see your materials under the "Digital Content" section of the site, please contact our digital support team at [email protected] or 888-886-0772. Our team is available 24 hours a day.

    I never received an email with my access code. Where can I find it?

    You should've received an email with a link to your access code - they are usually sent within minutes of your order but can take up to 30 minutes to arrive in your inbox. Please check your spam or junk filter as well.

    If not, your access code is also located under the "Digital Content." Once you're logged in to your account and on your Digital Bookshelf, you will see your access code listed with a button to "Reveal Code." Your access code will then be available for you to cut and paste for use on the content site. You can also click "Launch," which activates your access code and takes you to the content site.

    Access codes are not returnable once activated, redeemed, scratched, revealed, or accessed. No exceptions.

    • Renting Textbooks
    • • MBS Rental

      What are rental books?

      Rental books are a great option for students who may want their books only for a certain period of time or don't want to own their books in the long term. Rental books must be returned at the end of the term, where purchased books are yours to keep or sell back.

      Please review the MBS Rental Terms of Service Policy for more about how rental books work.

      Is it cheaper to rent or buy?

      The prices for a book are listed at checkout, for convenient comparison. The best option for you will be based on your personal preferences, how long you need the book, and how you plan to use it. If you want to make a lot of notes and highlights in your book or own it after your course is over, we suggest you purchase a used or new copy instead of renting.

      What is the rental period for my book?

      The rental time frame will depend on the length of the course. The due date for your rental is 7 days after the end of class and will be noted at checkout.

      What is the condition of your rental books?

      Rental books come in new condition or used condition. New condition means the item has never been rented or owned. Used editions are all hand-inspected to meet high standards and will be in good condition or better. Used rental books may have some writing and highlighting, but nothing that interferes with readability.

      Not all conditions are available for all books, due to inventory and demand.

      Why are some books only available for purchase, not rental?

      Unfortunately, we may not have a rental edition in stock. Also, some books that are meant to be used only once, such as workbooks or other books that are written in, along with books not in high demand, may only be available for purchase.

      How do I track my rental order?

      All shipments have a tracking number, which provides the expected delivery date. To check the status of your shipment, log in to your account, find your order, and then look for the tracking number on the Rental Order Details page.

      I didn't get my rental yet. What can I do?

      We do our best to get our orders out to you quickly. Due to estimated delivery dates, please allow 2 extra days for delivery. If you still have not received your rental, please call Customer Service so we can arrange a replacement for you.

      How do I return a rental book for a refund?

      You have 14 days from the date of purchase or your class start date, whichever is later, to return a print rental item for a refund. Just log in to your account, then go to the rentals section, and select the refund link. Follow the steps on screen, indicate the reason for return, and print your pre-paid shipping label.

      You must ship your rental books from an UPS store or drop box using the pre-paid shipping label within 14 days of the order date or your class start date, whichever is later. Please note that it's important to use the pre-paid shipping label in your account, and not your own shipping method.

      All rental items must be returned in their original condition. Please allow 2-4 weeks for your refund to process and appear on your credit/debit card statement. See the refunds section in the MBS Rental Terms of Service Policy for more information.

      Can I return my rental book more than 14 days after purchase and receive a partial refund?

      No, we do not provide partial refunds. You have 14 days from the date of purchase or your class start date, whichever is later, to return a print rental item for a refund.

      What should I do if my book arrives in a damaged condition?

      Well, that's no good. Give our Customer Service team a call within 3 days of delivery to let us know about damage that occurred in transit or from a previous owner.

      Can I get a discount if there is wear and tear on my rental?

      Our used rental books are verified to be in good condition or better, and the amount of wear and tear will vary from book to book. We don't offer any discounts on used rentals that may have general wear and tear. If you received a new edition with wear or tear, if the used rental is damaged, or if you are unhappy with the quality of your rental book, please get in touch with Customer Service within 3 days of receipt.

      Where can I check due dates and other information about my rentals?

      From the main menu, log in to your account and go to the rentals section in your order history. Here you'll find all information about your rental orders, including the due date, return authorization number, and more. You can also find your rental due dates in your original email confirmation and your packing slip.

      Can I takes notes or highlight in my rental book?

      Yes, notes and highlighting are allowed. We do ask you to be mindful of excessive notes and highlighting since your rental will go to another student next semester. Please review the MBS Rental Terms of Service Policy for more information.

      What happens if I lose my rental book or if it's stolen?

      Per the MBS Rental Terms of Service Policy, you're responsible for returning the book at the end of your rental period. If you're unable to do so, you will be charged the replacement cost of your rental book, plus any applicable fees and taxes. Once you are charged a replacement fee, you opt out of the rental agreement and the book becomes your property.

      What happens if my rental book is damaged or returned in poor condition?

      If we receive a book that is damaged or in poor condition, you will be charged the replacement cost for the book, plus any applicable fees and taxes. Once rendered unusable or unrentable, the book will remain the property of MBS Direct and properly recycled. Please review the MBS Rental Terms of Service Policy for more information.

      To avoid replacement fees, please keep your books in good condition! We hand-inspect all rental returns, to ensure the next student receives the book in good condition. That means the book does not have any of the following:
      • Stains or water damage
      • Missing, torn, or loose pages
      • Missing, torn, or loose cover
      • Excessive writing or marking
      • Excessive writing on the edges
      • A broken spine
      • Torn or damaged binding

      Highlighting, limited notes in margins (less than 50% of the book), and light wear and tear is OK.

      We are not responsible for damage incurred during shipping. Please pack your books carefully and purchase additional insurance if you'd like.

      Do I get my money back when I return my rental?

      The price you pay at checkout is the cost to rent the book for a term; no money is returned to your credit/debit card if we get your rental back on time or early. Replacement fee charges can be incurred if the rental is returned late or not at all.

      How do I know when my rental book is due for return?

      Your rental period begins when your order is placed and the due date coincides with the end of your class. Your due date is 7 days after the end of class and will be noted during checkout. You can also look up your due date by logging in to your account and going to the rental history section, or by looking at your original email confirmation and packing slip.

      Will you send me a reminder when my rental is due?

      Yes, you'll receive several email reminders starting 3 weeks before your rental is due.

      Will I receive any money back if I return my rental early?

      No, we do not refund your credit/debit card for any amount if you send your rental back before the due date.

      What is a replacement fee?

      A replacement fee (plus any applicable taxes) is applied to your account when you return a book in unacceptable condition or have not returned a book by its due date. If your account has been charged a replacement fee, you are no longer under the rental agreement as you now own the book.

      How much is the replacement fee?

      The replacement fee is based on the retail price of the book, and varies by title. If you do not return your rental book by the due date, or return it in unacceptable condition, a replacement fee of 75% of the book's retail price will be charged to the credit card on file. A processing fee of 7.5% of the retail price is then added, along with any applicable taxes, per state and local laws.

      What if my due date falls on a weekend or a holiday?

      Your rental return should be postmarked by the due date. If the due date is on a weekend or holiday, then your rental must be postmarked by the due date to avoid a replacement fee.

      Can I buy my rented books?

      Items marked "Rental" are available for purchase through the end of your rental term. The buyout cost is typically based on the retail price of the new or used condition (depending on which you rented), plus any applicable taxes, per state and local laws.

      If you'd like to own a rental, or "buyout" a book, just log in to your account and go to the Buyout section of your rental history. Select "Buyout," then add it to your cart and check out using a valid credit or debit card.

      How do I return my rental books when I'm done?

      Returning your rentals is simple, and return shipping is free! To return a rental when you're done for the semester, please follow these steps:
      • Log in to your account and go to the rentals section of your account.
      • Choose the rental(s) you are returning and follow the steps on screen to submit your information.
      • Print the packing slip and free pre-paid shipping label.
      • Securely pack your rental books in a sturdy box with your packing slip. You must use our free pre-paid UPS shipping label.
      • Drop the package at any UPS Location.

      How do I package my rental books for return?

      Feel free to use the box your books came in or any other box, just be sure your book fits along with some packaging material and be sure to cover up all old labels, scan codes, and markings. Please use clean filler to avoid damage in transit.

      You can also purchase boxes and other packaging materials at most mail centers, including UPS Stores.

      What happens if I return something other than my rental?

      If we receive an item that is not our property, a member of our Customer Service team will email or call you. Even though we've successfully returned bowling shoes, an iPod, a diamond ring, and more to their rightful owners, we do not guarantee the return of any items sent in error. Additional fees may be charged for return shipping.

      What happens if I return the wrong book?

      If we receive a book that is different from the one you rented from us, you'll be notified via email that we didn't receive the correct book. You have one week from the date of this email to send us back the correct book with a pre-paid shipping label available through your account.

      If you don't send back your rental within a week, or if you don't send back your rental at all, you'll be charged the replacement cost of your rental book, plus any applicable fees and taxes. Once you're charged for a replacement fee, you've purchased your book and no longer need to return it.

      If you would like the incorrect item returned, additional fees will be charged for shipping and processing.

      How do I track my rental return?

      The UPS pre-paid label for your rental return will have a tracking number, which provides the date and time of delivery or attempted delivery. To check the status of your rental order, log in to your account and go to the rentals section of your profile.

    • • Rental powered by RentText

      What are rental books?

      Rental books are a great option for students who may want their books only for a certain period of time or don't want to own their books in the long term. Rental books must be returned at the end of the term, where purchased books are yours to keep or sell back.

      Please review the Renttext Terms of Service Policy for more about how rental books work.

      Is it cheaper to rent or buy?

      The prices for a book are listed at checkout, for convenient comparison. The best option for you will be based on your personal preferences, how long you need the book, and how you plan to use it. If you want to make a lot of notes and highlights in your book or own it after your course is over, we suggest you purchase a used or new copy instead of renting.

      What is the rental period for my book?

      The rental time frame will depend on the length of the course. The due date for your rental will be noted at checkout.

      At the end of the term, if necessary, you can purchase a 15-day extension by going to the rentals section of your account and choosing the extension option.

      What is the condition of your rental books?

      All rental books and purchased used books are verified in good condition or better. Rental books may have some writing and highlighting, but nothing that interferes with readability.

      Can I choose the quality of my rental book?

      Due to our fast changing inventory, we are unable to fulfill requests for a specific book condition. If you want a book to be in new or like new condition, we recommend that you purchase a new copy of the book.

      Why are some books only available for purchase, not rental?

      Unfortunately, we may not have a rental edition in stock. Also, some books that are meant to be used only once, such as workbooks or other books that are written in, along with books not in high demand, may only be available for purchase and not to rent.

      How do I track my rental order?

      All shipments have a tracking number, which provides the expected delivery date. To check the status of your shipment, log in to your account, go to the rentals section, and click "Track Shipment."

      I didn't get my rental yet. What can I do?

      We do our best to get our orders out to you quickly. Due to estimated delivery dates, please allow 2 extra days for delivery. If you still have not received your rental, please call Customer Service so we can arrange a replacement for you.

      How do I return a rental book for a refund?

      You have 14 days from the date of purchase to return a print rental item for a refund. Just log in to your account, then go to the rental history section, and select the refund link. Follow the steps on screen, indicate the reason for return, and print your prepaid shipping label.

      You must ship your rental books from an UPS store or drop box using the prepaid shipping label within 14 days of the order date. Please note that it's important you use the prepaid shipping label in your account, and not your own shipping method.

      All rental items must be returned in their original condition. Please allow 2-4 weeks for your refund to process and appear on your credit/debit card statement. See the Refunds section in the Renttext Terms of Service Policy for more information.

      Can I return my rental book more than 14 days after purchase and receive a partial refund?

      After the initial 14 days from the order date, the refund period is up and rental books are no longer eligible for a refund.

      What should I do if my book arrives in a damaged condition?

      Well, that's no good. Give our Customer Service team a call within 3 days of delivery to let us know about damage that occurred in transit or from a previous owner.

      Can I get a discount if there is wear and tear on my rental?

      The books we rent are verified to be in good condition or better, and the amount of wear and tear will vary from book to book. We do not offer any discounts on rentals that may have general wear and tear, but if the rental is damaged or if you are unhappy with the quality of your rental book, please contact Customer Service within 3 days of receipt.

      Where can I check due dates and other information about my rentals?

      From the main menu, log in to your account and go to the rentals section in your order history. Here you'll find all information about your rental orders, including the due date, return authorization number, cost to extend, and more.

      Can I takes notes or highlight in my rental book?

      Yes, notes and highlighting are allowed. We do ask you to be mindful of excessive notes and highlighting since your rental will go to another student next semester. Please review the Renttext Terms of Service Policy for more information.

      What happens if I lose my rental book or if it's stolen?

      Per the Renttext Terms of Service Policy, you are responsible for returning the book at the end of your rental period. If you are unable to do so, you will be charged the buyout price of the book. Once you are charged for a buyout, you opt out of the rental agreement and the book becomes your property.

      What happens if my rental book is damaged during my rental period?

      If your returned rental is damaged and rendered unusable, it will remain the property of Renttext and you will be charged the buyout price for the book. Please review the Renttext Terms of Service Policy for more information.

      Do I get my money back when I return my rental?

      The price you pay at checkout is the cost to rent the book for a term; no money is returned to your credit/debit card if we get your rental back on time or early. Charges can be incurred if the rental is returned late or not at all.

      How do I know when my rental book is due for return?

      Your rental period begins when order is placed and the dude date coincides with the end of your class. Your due date will be noted during checkout and can be found by logging in to your account and going to the rental history section.

      Will you send me a reminder when my rental is due?

      Yes, you'll receive an email reminder 7 days before your rental is due.

      Will I receive any money back if I return my rental early?

      No, we do not refund your credit/debit card for any amount if you send your rental back before the due date.

      What is a rental extension?

      If needed, you have the option of purchasing a rental extension and extending your rental period by 15 days. You can also choose to purchase the book at the end of your rental with the buyout option. The cost varies from title to title.

      How do I extend my rental?

      To purchase a 15-day extension, please log in to your account and go to the rental section. Once you're on the extensions/buyouts page, follow the instructions to complete a 15-day extension, or if you'd like to own the book, the buyout option. Add the extension or buyout to your cart and complete the checkout process.

      What is a 15-day auto extension?

      If you don't return your rental by the due date, a 15-day auto extension is added to your rental (charged to the credit card on file) to give you additional time to return it. If the item is not returned by the end of the extended due date, an auto buyout will be processed and charged to the credit card on file.

      What does a 15-day extension cost?

      The cost of a 15-day extension on rentals varies by title and can be found by going to the rental history section of your account, then the extensions/buyouts section and selecting the 15-day extension option.

      How will I be charged if I buy an extension?

      When you extend or buyout your rental, you will be asked for credit/debit card information at the end of the checkout process. The cost varies from title to title.

      Is there a limit to how many times I can extend a rental?

      Yes, you can do a 15-day extension once. If the item is not returned by the end of the extended due date, an auto buyout will be processed.

      Once I extend a rental, where do I find my new due date?

      Your new due date can be found in the rentals section of your account.

      What is an auto buyout?

      An auto buyout is applied to your account when you have not returned a book by its due date and the price of a 15-day auto extension is more than or equal to the buyout price of a book. If your account has been charged a rental auto buyout, you are no longer under the rental agreement as you now own the book.

      How much does an auto buyout cost?

      The price of an auto buyout is based on the cost of the book, and varies by title. To find out the auto buyout price of your book, just log in to your account and go to the rental extension/buyout section and select the buyout option.

      What if my due date falls on a weekend or a holiday?

      Your rental return should be postmarked by the due date. If the due date is on a weekend or holiday, then your rental must be postmarked by the due date to avoid an extension or buyout charge.

      Can I buy my rented books?

      Yes, by all means! If you'd like to own a rental, or "buyout" a book you are currently renting, just log in to your account and go to the extensions/buyouts section of your rental history. Select "Buyout", then add it to your cart and check out using a valid credit or debit card.

      Are there any late fees for rentals?

      If your book is not postmarked by the end of your rental period, you will be charged for a 15-day auto extension at the same daily rate of your rental. If the item is not returned by the extended due date, an auto buyout will be processed. You can purchase or "buyout" a rental book at any time by logging in to your account, going to the rentals section of your account page, and choosing the buyout option. Once you are charged the buyout price for a book, you opt out of the rental agreement and the book becomes your property.

      To avoid being charged for the book, you can extend or buyout your rental.

      You can view the price of a 15-day extension for your book at any time by logging in to your account page and going to rental extensions/buyouts.

      How do I return my rental books when I'm done?

      To return a rental when you are done for the semester, please follow these steps:
      • Log in to your account and go to the rentals section of your account.
      • Choose the rental(s) you are returning and follow the steps on screen to submit your information.
      • Print the packing slip and free pre-paid shipping label.
      • Securely pack your rental books in a sturdy box with your packing slip. You must use our free prepaid UPS shipping label.
      • Drop the package at any UPS Location.

      How do I package my rental books for return?

      Feel free to use the box your books came in or any other box, just be sure your book fits along with some packaging material and be sure to cover up all old labels, scan codes, and markings. Please use clean filler to avoid damage in transit.

      You can also purchase boxes and other packaging materials at most mail centers, including UPS Stores.

      What happens if I return something other than my rental?

      If we receive an item that is not our property, a member of our Customer Service team will email or call you. Even though we've successfully returned bowling shoes, an iPod, a diamond ring, and more to their rightful owners, we do not guarantee the return of any items sent in error. Additional fees may be charged for return shipping.

      What happens if I return the wrong book?

      If we receive a book that is different from the one you rented from us, you'll be notified via email that we didn't receive the correct book. You have one week from the date of this email to send us back the correct book with a prepaid shipping label available through your account.

      If you don't send back your rental within a week, or if you do not send back your rental, you'll be charged for an auto buyout. Once you're charged for an auto buyout, you've purchased your book and no longer need to return it.

      If you would like the incorrect item returned, additional fees will be charged for shipping and processing.

      How do I track my rental return?

      The UPS pre-paid label for your rental return will have a tracking number, which provides the date and time of delivery or attempted delivery. To check the status of your rental order, log in to your account and go to the rentals section of your profile.

    • If unsure, check your rental confirmation email.

    • Marketplace Orders

    What is the Marketplace?

    The Marketplace is a community of over 15,000 independent sellers authorized to sell their books through MBS Direct. Textbooks in the Marketplace ship from their respective authorized sellers, and sellers process their own orders and returns.

    The Marketplace gives students more purchasing options. Though sellers are carefully vetted to meet our standards of quality and reliability, we recommend that for the best service, guaranteed condition, and fastest delivery, you order your textbooks direct from MBS Direct.

    The MBS Direct Marketplace is powered by Barnes & Noble. Charges for Marketplace purchases are authorized by Barnes & Noble directly, and will appear as a separate charge on your credit card statement.

    What are my payment options for Marketplace orders?

    Barnes & Noble accepts the following payment methods are accepted in the Marketplace:
    • Visa
    • MasterCard
    • American Express
    • Discover

    Please note: PayPal is not accepted for Marketplace orders or for orders containing a Marketplace item. For example, if you order three textbooks and two are from MBS Direct and one is from a Marketplace seller, your entire order cannot be paid for via PayPal.

    What is a Marketplace Authorization Hold?

    Once an order is placed, a pending authorization for the funds is obtained from your card issuer for the entire value of the Marketplace order. As Marketplace sellers accept the order request, the actual charge for the cost of the item, plus the shipping cost for the item, will post to your account. Once all of the Marketplace sellers have accepted their respective portion of your order, the original pending authorization will expire and be removed from your account.

    The MBS Direct Marketplace is powered by Barnes & Noble. Charges for Marketplace purchases are authorized by Barnes & Noble directly, and will appear as a separate charge on your credit card statement.

    Why am I seeing sales tax on my Marketplace order?

    In accordance with state and local law, Barnes & Noble collects sales tax for all Marketplace orders.

    For your planning and convenience, we display an estimated sales tax amount when orders are placed. The exact sales tax will be calculated and charged when your order is shipped.

    • Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates.
    • Some states impose sales tax on shipping charges when the item that is being shipped is subject to sales tax.
    • Tax credits can only be applied after the order has been billed. Please email Barnes & Noble directly at [email protected] for any applicable refund.

    How long does Marketplace shipping and handling take?

    Marketplace sellers are allowed two (2) business days for processing after your order is accepted. As such, please leave yourself an additional 2 business days on top of the estimated shipping time to receive your textbook(s). Your estimated delivery date depends on the shipping method you chose. To see your estimated delivery date, please go to your account and view your order history.

    Note: Marketplace orders require a domestic, US-based billing and shipping addresses. Shipping to international addresses is not allowed.

    What's the status of my Marketplace order?

    To check the status of your Marketplace order, please contact the seller sending your textbook(s). The seller's contact information can be found in your order confirmation email, as well as on your shipment's return address label & packing slip.

    If you're having issues contacting a Marketplace seller, please contact our Customer Service team.

    How can I return a Marketplace item?

    Marketplace items can be returned for a refund (minus any applicable shipping charges) within 30 days of the date of purchase. To return a Marketplace item, please contact the Marketplace seller directly for their return policy and instructions.

    About Marketplace Refunds
    • You must return your book directly to the authorized seller from whom you purchased it. The seller's address and contact information can be found on the packing slip. We are not responsible for books returned to the wrong seller.
    • The item must be in the same condition in which it was shipped to you by the Marketplace seller.
    • Marketplace sellers are not responsible for any damage incurred during transit, so you may choose to insure your package; insurance can be purchased from UPS stores or your post office.
    • We strongly recommend that you use a shipping method with tracking for your return.
    • For new items, access codes and CDs/DVDs must be unused/unopened.
    • All components (workbooks, study guides, CDs/DVDs, etc.) must be included with your return in order to receive a full refund.
    Marketplace Refund Guidelines
    • Original shipping charges are non-refundable.
    • You are responsible for return shipping fees. Insurance and tracking is optional, but recommended.
    • Marketplace sellers will credit you once your book arrives and is inspected (please allow 8-14 business days).
    • Please allow up to 30 days to receive your refund.
    • Refund will be issued to the original form of payment.
    • Refused packages and COD payments will not be accepted.
    • Late or damaged returns to Marketplace sellers will not be accepted.
    • Student Financial Aid / Student Account / Vouchers

    How do I apply for a student financial aid voucher?

    Please contact your school's financial aid office to learn more about applying for financial aid. Once you have applied for and approved for financial aid, your school will then submit your SFA/ student voucher details to us and your available balance will be linked to your account.

    How do I use my financial aid/SFA voucher to pay for my books?

    Using your voucher to pay for your books is easy. If your school participates in our SFA program and you have been approved for financial aid, just go to the Student Financial Aid Voucher page and log in with your student ID and voucher ID.

    Once logged in, you'll see the details of your voucher, what is covered, and the expiration date. From there you proceed through checkout, adding your course materials to your cart as you normally would. If your order total is more than your eligible voucher funds, or if certain items are not covered, you can enter a credit or debit card to cover the remaining balance.

    How much do I have in my SFA/voucher funds?

    To find out the balance of your voucher, go to the Student Financial Aid Voucher page and log in with your student ID and voucher ID.

    Do you have my SFA/voucher funds yet?

    When your funds become available, you will receive an email with your voucher ID. It can take up to 1-2 business days for the funds to become active in our system once your school has submitted the information to us.

    We do not have access to your personal financial aid information, only the dollar amount of eligible funds. If you have questions about your voucher, eligible funds, allowances, exclusions, or expiration, please contact your financial aid office.

    I'm not seeing my SFA balance when I log in. When will my SFA/voucher be ready?

    After we receive your voucher details, it can take 1-2 business days process (Monday-Friday, excluding major holidays). If after a couple of days you still don't see your voucher details in your account, please contact your financial aid office directly; we do not control when funds are deposited into your voucher account.

    What do my SFA/voucher funds cover?

    Voucher details vary but generally your SFA/voucher funds tend to cover the purchase of required textbooks (new and used) but not rentals and certain other items. To find out what is covered with your voucher, go to the Student Financial Aid Voucher page and log in with your student ID and voucher ID.

    Is shipping covered with my voucher?

    Shipping costs and coverage allowances vary by voucher. To see what's covered by your voucher, go to the Student Financial Aid Voucher page and log in with your student ID and voucher ID. Once you enter your information, you will be able to see your voucher details.

    Can I buy other non-required or optional materials with my SFA/voucher funds?

    It depends on the allowances of your specific voucher. To find out if non-required or optional materials are eligible with your voucher, go to the Student Financial Aid Voucher page and log in with your student ID and voucher ID.

    What if my book order total is more than my voucher funds? How does that work?

    If your order total is more than your eligible voucher funds, or if certain items are not covered, you can use a credit or debit card for the remaining balance.

    I got an error message when trying to use my SFA/voucher funds. What do I do?

    It could be one of a few things. Your voucher may not be activated yet, in which case, wait a couple of days and check back. If classes are starting soon, please contact your financial aid office directly to see when voucher funds will be made available.

    It may also be a browser issue. In that case, you may need to clear your cookies/cache.

    If you're still having trouble, please get in touch with our Customer Service team.

    Who do I talk to about my SFA/voucher funds?

    We do not have access to your personal financial aid information, only the dollar amount of eligible funds. If you have questions about your voucher, please contact your financial aid office directly!

    My funds have expired. Can you call the school and get it reactivated?

    No, we do not have access to that information. If you have questions about your voucher, please contact your financial aid office directly!

    Can I get the balance from unused voucher funds?

    We don't issue credits on unused voucher funds. When your school submits your Student Financial Aid (SFA) details to us, an account is created in your name with a maximum usable amount and an expiration date. MBS does not receive any funds from your school at this time. After you place your order, we invoice your school for the amount of your eligible course materials. Any remaining funds are deactivated from our system upon the expiration date.

    Please contact your school's financial aid office to find out more information about unused student financial aid/book voucher allowances, expiration dates, and voucher processing. We don't have access to specific account information other than balance.

    Is financial aid free? Do I have to pay back my voucher?

    It depends on the type of financial aid associated with your voucher. Some financial aid, such as loans, has to be paid back; while other "gift" aid, like some grants and scholarships, isn't paid back. Depending on the terms of your SFA voucher, you can use your voucher to pay for certain college-related expenses, such as tuition, room and board, or textbooks.

    For questions about what type of financial aid you have, and what has to paid back or not, please contact your financial aid office. We don't have access to your personal financial aid information.

    • Contact Customer Service

    How can I contact Customer Service?

    Please go to our contact page to get in touch with our Customer Service team. We are available 24 hours a day, 7 days a week (with the exception of some national holidays) via phone, email, or chat. We're happy to help!

    What are your hours of operation?

    Our Customer Service team is available 24 hours a day, 7 days a week, with the exception of some national holidays:

    New Years Day
    Easter
    Memorial Day
    Independence Day
    Labor Day
    Thanksgiving (and the day after)
    Christmas Eve
    Christmas Day
    • Website Help / Technical Issues

    How do I create a password?

    During checkout, you will be prompted for your email and password to complete your order. Enter a password (between 6-10 characters in length, alpha-numeric only) then re-enter it to confirm.

    You can also create an account here or reset your password here.

    Why is the website not accepting my chosen password?

    Our website is designed to accept passwords between 6-10 characters in length. Letters, numbers, and capital letters are allowed; special characters (such as # $ % ) are not allowed. Passwords are case sensitive so when logging back in, be sure your caps lock is not on.

    How do I log in?

    From the home page, look for the "Log In to Your Account" link in the header. Or you can go to the Log In page here by using the email and password associated with your account.

    What do I do if I forgot my password?

    If you have forgotten your password, click the "Forgot your password?" link on the log in page and we will send you an email with a link to reset your password. We do not email or give out existing passwords for security reasons.

    If you continue to have issues, please contact our Customer Service team.

    How do I get another password? Can you change it for me?

    If you've forgotten your password, click the "Forgot your password?" link on the log in page and we'll send you an email with a link to reset your password. We can't change your password for you and we don't email or give out existing passwords for security reasons.

    If you continue to have issues, please contact our Customer Service team.

    I'm having trouble with your website. How do I clear my cookies and cache?

    The process for clearing your cookies and cache varies by browser. Please visit your browser's settings or help section and follow the steps outlined.

    I clicked a link in one of your emails but it didn't work. What happened?

    It's likely a broken or incorrect link in the email. Sorry about that. In this case, please go directly to our site and log in to your account.

    Also your email provider may not support certain links in emails, in which case you may have to cut and paste the link directly into your browser.

    I can't find my eBook or digital content information. Where can I get it?

    You should've received an email with a link to your access code. Please check your spam or junk filter as well.

    If not, your access code is also located under the "Digital Content." in your account profile. Log into your account and in the Digital Content section, you will see your purchased eBooks, other digital content, and access codes.

    • Protecting Your Information

    What is your privacy policy?

    You can review our privacy policy on our Terms of Service & Privacy Policy page.

    Why do you need my email address/contact information?

    Your contact information is used to provide you with order confirmation/tracking information, any textbook promotions that apply to your course work and buyback quotes.

    Buyback services are provided by MBS Service Company, LLC (MBS).

    Do you sell or share my personal information?

    We do not rent, sell, or share personal information about you with third parties except in the certain situations described our Terms of Service and Privacy Policy.

    What security measures do you take to protect my information?

    We take reasonable and appropriate measures to help keep information secure and to help prevent it from becoming disclosed. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect so we cannot promise, and you should not expect, that your information will be secure in all circumstances.

    Secure browser connections are noted by URLs beginning with 'https://' as well as various browser-specific "secure lock" icons.

    Password Security
    To further secure your information, we require you to create a customer password when you establish an account with us. Our website is designed to accept passwords between 6-10 characters in length. Letters, numbers, and capital letters are allowed; special characters (such as # , $ % ) are not allowed. Passwords are case sensitive, so when logging in, be sure your caps lock is not on.

    We encourage you to use a password that is not easily guessed (i.e., don't use your name or street name). Keep your password secret; do not share it with anyone. The only way you can place an order with us online is by entering both your registered email address and password.

    If you forget your password, you can reset your password here. We will email you a secure link to reset your password. For security reasons, we do not email existing passwords. If you want to change your password, you can also go to your account and follow the instructions for changing passwords.

    Remember to Sign Out
    To further prevent unauthorized access to your account, remember that after you sign in, you should sign out once you have (a) completed your transaction, (b) completed managing your account, or (c) decided to step away from your computer. Anyone who accesses your computer after you have signed in and before you have signed out can access your account.

    Other Payment Options
    If you do not feel comfortable submitting your credit card information over the internet, you still can shop with us. We welcome you to contact us to complete your purchase by phone.

    For security purposes, we do not accept credit card information via email, web form, or social media.

    Changes To Security
    MBS Direct reserves the right to modify or amend this policy at any time by posting the revised security policy on our site. The changes will only affect the information we collect after the effective date of the change to our security policy, unless we clearly express otherwise.

    • Terms of Service & Privacy Policy

    Please visit our Terms of Service & Privacy Policy page for full details.

    • Fast, free shipping on orders over $99.00.
    • Free Shipping offer does not apply to APO/FPO/DPO boxes; PO boxes; orders to Alaska, Hawaii, Puerto Rico, or other US territories; and international orders. Residents are required to pay additional shipping fees.
    • Free Shipping offer not valid for marketplace items. Marketplace items are not included in any minimum order total requirements.
    • Free Shipping must be selected at checkout.
    • Not valid on previous purchases. Offer subject to change or expire without notice.