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- How we keep employees and customers safe
We continue to work hard to ensure the safety of our customers and employees by meeting or exceeding CDC guidelines in our facilities. Our distribution center undergoes a thorough deep cleaning by an EPA-approved company weekly. All high-touch equipment is disinfected daily, and employees are provided withsanitizing and protective equipment.
New Customer Contact Center hours
Families could experience a longer than normal wait time when they reach out to the Customer Contact Center. To help ensure service, we are extending our current customer service hours to Monday through Friday from 8 a.m. to 8 p.m. CT and handling overflow email responses from 8 p.m. to 8 a.m. CT.
Suspended UPS Service Guarantee
While we have not made changes to the shipping options available in the virtual bookstore, an increase in people shopping online may result in longer than normal delivery times. We cannot guarantee the published delivery dates listed on the virtual bookstore. For more information on the suspension of the UPS Delivery Guarantee, please visit their site.