FAQ - Frequently Asked Questions

 

 

Placing An Order

Top

Logging Into Your Account

Top

Protecting Your Information

Top

Payment Options

Top

Shipping/Tracking Orders

Top

Returns

Top

Buyback

Top

eContent - eBooks

Top

Renting Course Materials

Top
 

Marketplace Orders


    Top

    Contact Information/Hours of Operation

    Top

    Placing An Order

    What information do I need to place an order?

    You will need:

    • Name of your school
    • Location, program, term, and discipline or grade level
    • Course number(s) or course number(s)
    • Start date of the course(s)

    Top

    When may I place my order?

    Typically courses are listed 3-4 weeks prior to the start date of class. If you are unable to locate your course(s) within 2 weeks of the start date, please contact your school for more information.

    Top

    What is the difference between Required, Required but may have been previously purchased, and Optional books?

    • Required materials are those which your school or instructor has indicated that you will need for your course work.
    • Required, but may have been previously purchased materials are required for the course, but were also required for a course that you may have previously taken. If you have already purchased the materials for another course, there will be no need to purchase a duplicate copy.
    • Optional materials may be helpful to your course work, but are not required by your instructor or school. Optional items are not automatically selected to be ordered for you. If you would like to purchase an optional item, you will need to select a New or Used (if available) copy.

    Top

    What is a web password and do I need it for my course work?

    Web passwords allow access to publishers' websites where additional information or materials reside regarding the subject matter of your text. Such material may include chapter reviews, quizzes and study aids.

    • Web passwords are normally packaged with a textbook and are printed on a small piece of paper either inside the text, or stuck to the outside of the text under the shrink wrap.
    • Web passwords accompany New texts only. Used copies will not have a valid web password.
    • A web password may or may not be required for your course, depending upon your instructor’s preference. If you are unsure whether or not a web password is required for your course you may want to contact your school or instructor before ordering.

    Top

    Why are Used books not always available?

    We offer Used books whenever possible. If a Used book is currently in stock, it will appear on your screen. We obtain Used books through our buyback program provided by MBS Service Company, Inc (MBS). If you have books that you would like to sell, and want to check the current buyback value, please click on the Sell Your Books button located on the main menu of your Virtual Bookstore.

    Top

    Are your Used books in good condition?

    Used books range in quality from a pristine book owned only once before by a student who treated it with care, to a book that has been owned by several students and is comfortably worn with creased pages and highlighting. A used book might have any of the following characteristics:

    • Notes written in the margins
    • Highlighting from a little to a lot
    • Typical wear and tear
    • Rounded corners
    • Scrapes and scratches
    • Faded cover art
    • Creased pages
    • Publisher Cut Corners

    Book with highlighting Broken Spine Curly Book Faded cover art

    Rest assured that MBS Direct has quality assurance standards in place. A used book purchased from us will NOT have:

    • Stains or water damage
    • Missing, torn or loose pages
    • Missing, torn or loose cover
    • Excessive writing or marking
    • Excessive writing on the edges
    • A broken spine
    • Torn or damaged binding

    Unacceptable books Fair books Good books Excellent books

    Books that come to MBS in such condition are rejected from MBS Service Company's buyback program and either discarded or sent back to the last owner.

    Top

    Can I order books that are not listed for my course?

    You can order any texts or materials not listed for your course(s) by visiting http://studytactics.com. Orders placed through this site cannot be combined with any order you place for your courses on the Virtual Bookstore.

    Top

    Why does my cart expire?

    We can only ensure your requested inventory for a short period of time. We can recreate your shopping cart to the best of our ability, but you may not receive used books or the same Guaranteed Buyback price due to fluctuating inventory. We appreciate your business, and if you have questions, please call 1-800-325-3252 or email VB@mbsDirect.net.

    Top

     

    Logging Into Your Account

    How do I create an account/register?

    In order to buy or sell a book, you need to have a registered account with us. Having an account will enable you to place orders quickly and easily while allowing you to track your orders online. Additionally, it will allow us to inform you if any of the books you bought from us has any buyback value. Your email address and password are the keys to your account. To protect your security, they must be entered before any account specific information can be accessed like billing, shipping address or order history.

    Buyback services are provided by MBS Service Company, Inc (MBS).

    You can register to create your account either at Checkout or in advance. Here's how:
    When you are checking out, you will be prompted to enter your name, email address, and a password. We also request some additional information, like your levels of study to help us better meet your needs.

    For future visits, or if you've left your computer for a while, we will ask you to sign in with your email address and password before you check out. This protects your personal information.

    We save your billing and shipping address in your protected account so future purchases will be even quicker.

    Top

    What do I do if I forgot my password?

    If you have forgotten your password and are prompted for one, simply click on the Forgot Your Password? link and your password will be emailed to the address we have on file.

    If you continue having difficulty, please email our Customer Service Department at VB@MBSbooks.com.

    Top

    How do I change my account information or password?

    Once you have logged into your account, you will have the ability to change your address and contact information. Follow the instructions on the screen and then click on Update my Information.

    Top

     

    Protecting Your Information

    What is your privacy policy?

    It is MBS Direct's policy to respect the privacy of its Users and of personal electronic communication. MBS Direct will not sell, trade, or rent a User's email address or other specific personal information (e.g., name, address) for marketing purposes without the User's consent. If we decide to change this policy, we will post those changes on this page. MBS Direct reserves the right to modify or amend this policy at any time by posting the revised privacy policy on our site. The changes will only affect the information we collect after the effective date of the change to our privacy policy, unless we clearly express otherwise.

    Top

    Top

    Why do you need my email address/contact information?

    Your contact information is used to provide you with order confirmation/tracking information, any textbook promotions that apply to your course work and buyback quotes.

    Buyback services are provided by MBS Service Company, Inc (MBS).

    Top

    Do you sell or share my personal information?

    Absolutely not. MBS Direct takes your personal privacy very seriously and your information will not be sold or provided to any third party.

    Top

    What security measures do you take to protect my information?

    We take security very seriously. All of your ordering information - including your name, address, and credit card number - is encrypted using a secure server for maximum security. We take every precaution to protect the privacy of your credit card information through the use of the 128 bit Secure Socket Layers (SSL). The 128 bit SSL is the most advanced security system available. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. In the unlikely event that your credit card number is fraudulently misused, most banks either cover all the charges that result from the unauthorized use or may limit your liability to just $50. Please Note: You must notify your credit card provider of any unauthorized use. Please consult your credit card provider for specific information. Secure connections are noted by URLs beginning with "https://" as well as various browser specific icons, shown below:

    Browser Symbol Locations Unsecured Mode Secure Mode
    Netscape 1.2-3.0 Lower Left Netscape 1.2-3.0 Unsecured Netscape 1.2-3.0 Secured
    Netscape 4.0+ Lower Left Netscape 4.0+ Unsecured Netscape 4.0+ Secured
    Microsoft IE 4.0+ Lower Left None Miscrosoft 4.0+0 Secured

    Password Security
    To further secure your information, we require you to create a customer password when you establish an account with us. We encourage you to use a password that is not easily guessed (i.e., don't use your name or street name). Keep your password secret; do not share it with anyone. The only way you can place an order with us online is by entering both your registered email address and password. If you forget your password, you can request the password to be sent to the email address under which your MBS Direct account is assigned. If you want to change your password simply click on My Account and go to Update Log In Password and follow the instructions for changing passwords.

    Remember To Sign Out
    To further prevent unauthorized access to your account, remember that after you sign in, you should sign out once you have (a) completed your transaction, (b) completed managing your account, or (c) decided to step away from your computer. Anyone who accesses your computer after you have signed in and before you have signed out, can access your account.

    Safe Shopping Guarantee
    Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to check cashing cards. Exceptions do apply, and you will have to comply with the rules of your credit card or check cashing card issuer, so please contact your card issuer for further details.

    Other Payment Options
    If you do not feel comfortable sending your credit card information to us over the Internet, you still can shop with us. We welcome you to call us to complete your purchase by phone at 800-325-3252 or Internationally at 573-441-9179.

    Changes To Security
    MBS Direct reserves the right to modify or amend this policy at any time by posting the revised security policy on our site. The changes will only affect the information we collect after the effective date of the change to our security policy, unless we clearly express otherwise.

    Top

     

    Payment Options

    What payment options do I have?

    • We accept Visa, MasterCard, American Express and Discover credit cards. We also accept Visa and MasterCard Debit cards.

      Visa Mastercard American Express Discover

    • You may also pay with a check or money order. Call us at 800-325-3252 to request a price quote. Our Customer Care Representative will email you a copy of the quote. Print it out and mail it with your check or money order to:

      MBS Direct

      2805 Falling Leaf Lane

      Columbia, MO 65201

      Please Note: Mail in orders take additional time to process. Once payment is received, the order will be placed on hold for 1 week until the check has been processed. For faster processing, we recommend the use of a Money Order. We do not accept checks from outside the United States.

    • Your school may participate in a financial aid/book voucher program with MBS Direct. If so, your school will provide you with a voucher id and number to use to place an order using financial aid as payment. If you are unsure as to whether your school participates in this program, please see your Financial Aid department.

    Top

    Can I use PayPal™ to pay for my textbook order?

    MBS Direct is proud to offer the convenience of PayPal™. Find out more about PayPal™ payment options or sign up for an account. Visit PayPal™ to review the security offered with each transaction or contact PayPal™ Customer Service.

    Top

    Shipping / Tracking Orders

    How long will it take for my order to ship after I've placed it?

    Orders are shipped within 24 hours, Monday – Friday (excluding holidays). You will receive an order confirmation email when your shipment has left our facility in Columbia, MO. The email will include a tracking number (UPS shipments only).

    Orders placed after 12pm CST/CDT on Fridays will ship the following Monday.

    Top

    How long will it take for me to receive my order once it's shipped?

    UPS SurePost

    • SurePost shipments' delivery dates are estimates. On average, it takes 3-10 business days (Monday-Friday, excluding holidays).

    UPS

    • UPS Ground shipment delivery date is an estimate. Transit time is not guaranteed but is approximately 2-7 business days (Monday-Friday, excluding holidays).
    • UPS 2nd Day and Next Day Air orders, placed before 12 pm CST/CDT (Monday-Friday excluding holidays), will be shipped on the same day your order is placed. Orders placed after 12 pm CST/CDT may not ship until the next business day. UPS Air shipment transit times are guaranteed.
    • UPS Saturday Delivery is available in select locations. This shipping option is only available after 12pm Thursdays and before 12pm Fridays CST/CDT.

    UPS packages may require signature at time of delivery, dependent on the discretion of the UPS driver.

    All UPS services, other than Saturday Delivery, are delivered during business days (Monday-Friday, excluding holidays) only.

    For more information on standard delivery times in your area, please contact UPS at (800)742-5877.

    USPS Priority Mail
    Priority mail is a trackable service that usually delivers packages in 2-3 days (including Saturday) to domestic addresses.  Priority Mail is also deliverable to APO/FPO military addresses.

    International Shipping
    Your order will be processed and shipped within 48 hours (Monday-Friday excluding holidays) following receipt of your order.

    UPS Saver, UPS Expedited, USPS International Priority Mail, and USPS International Express Mail are all trackable services.  The availability of specific international delivery options will be determined by your delivery country and package weight.

    While international delivery times are not guaranteed, the following estimates provide a representative example of expected delivery times:  UPS Saver and UPS Expedited generally provide delivery within 4 business days.  International Priority Mail provides delivery within 6-10 days.  International Express Mail provides delivery in 3-5 days.

    Please Note: Customs duties, taxes, and/or other fees may be additional.

    An additional shipping charge will be levied for each back-ordered item.

    eContent Delivery
    eContent is delivered to the email address associated with your account. For Security reasons, we cannot deliver the eContent to any other email address.

    If your email address has changed or is incorrect, you may update it by logging into your account on the Virtual Bookstore. Please Note: Changing your email address will change your user name for the Virtual Bookstore and Studytactics.

    Top

    Will the UPS driver leave my shipment at my door?

    UPS packages may require a signature at the time of delivery, it is at the discretion of the UPS driver. If you will not be home at the estimated time of delivery, please leave a note with your signature requesting the package to be left.

    Top

    Where will my package be left if I live in an apartment or condominium?

    If you will not be home at the estimated time of delivery, please leave a note with your signature requesting the package to be left at the apartment office, if applicable. If you do not have an apartment office, you may have to make arrangements with UPS to retrieve the package from the local UPS hub.

    Top

    Do you have expedited shipping options?

    UPS 2nd Day and Next Day Air options are available in most locations and are both traceable and guaranteed during business days (Monday-Friday, excluding holidays). UPS Saturday Delivery is available in select locations. This shipping option is only available after 12pm Thursdays and before 12pm Fridays CST/CDT.

    Top

    What happens in cases of severe weather? Will I get my package during the guaranteed delivery timeframe?

    MBS Direct and UPS do not guarantee delivery times during cases of severe weather. Your package will be delivered as soon as travel is safe.

    Top

    How will I receive any eContent, eBooks, or eChapters?

    All eContent is delivered to the email address associated with your account. For security reasons, we cannot deliver eContent to any other email address. If you have mis-entered your email address, or it has been changed, please log into your account and update the email address. Please Note: Changing your email address will change your user name for the Virtual Bookstore and StudyTactics.

    Top

    How do I ship a package to an APO/FPO address or a P.O. Box?

    USPS Priority Mail is the primary option available to ship to an APO/FPO address. Priority Mail is a trackable service, and can provide delivery updates when the package reaches various stages of delivery en route to its destination.

    UPS SurePost or USPS Priority Mail are available options to ship to a P.O. Box.

    Top

    What is the transit time for Priority Mail packages?

    Priority Mail typically takes 3-7 business days for domestic shipments, including P.O. Boxes. For APO/FPO, transit time can be up to 3-4 weeks. Mail is non-traceable and transit times are not guaranteed.

    Top

    Is Priority Mail a recommended service and can I track my package?

    Priority Mail is non-traceable and therefore not a recommended service. If possible, we recommend using UPS to ship orders.

    Top

    Can I ship a package to a prison?

    Yes, but please read the information below before placing your order.

    • Most prisons have strict regulations regarding what can be delivered to inmates. Please contact the facility if you are unsure as to whether they will accept the materials you will be ordering.
    • The shipping address needs to have the complete inmate's name and ID number. For example: John Smith #34749204.
    • Many facilities will only accept packages shipped by the US Postal Service, which allows you to select SurePost as your shipping method. If you would like to have your order shipped by UPS, please confirm with the facility that UPS shipments are accepted.
    • Shipping costs are non-refundable if a prison refuses a package and it is returned to MBS Direct. In the event a package is returned, a credit will be issued to the original method of payment for the cost of the materials only. Shipping costs are non-refundable.

    Buyback services are provided by MBS Service Company, Inc (MBS).

    Top

    Can I have a package shipped to me if I live outside the continental United States?

    MBS Direct ships packages daily to locations all over the world. UPS is the preferred carrier for International shipments. UPS shipments can be tracked and are guaranteed.

    Please Note:

    • Customs duties, taxes and/or other fees may be additional.
    • An additional shipping charge will be levied for each back-ordered item.

    Priority Mail may be offered as a shipping option for U.S. protectorates such as:

    • Guam
    • Marshall Islands
    • Northern Mariana Islands (Saipan and Timian)
    • Puerto Rico
    • U.S. Virgin Islands

    Please Note: Priority Mail is a non-traceable service and does not have guaranteed delivery times.

    Top

    How do I track my order?

    Once your order has been successfully submitted, you will receive 2 separate emails. The first email will confirm your order. The second email will confirm shipment of your order and will contain a tracking number if SurePost or UPS service was selected. With your tracking number, you will be able to follow the progress of your shipment by visiting http://www.ups.com.

    You may also track your order by selecting "Track Orders" from the main page of your Virtual Bookstore. Once you have accessed your account, you will see a list of all orders you have placed. If the order has been shipped using SurePost or a UPS service, click on the tracking number to follow the progress of your package.

    Priority Mail shipments may be tracked by visiting http://www.usps.com

    Top

    Can I cancel my order for a refund?

    • Once an order has been finalized, no changes or cancellations can be made. You may return your order for a refund within 2 weeks from the time you receive it or 2 weeks after the start date of your class, whichever is later.
    • Return instructions can be found on the back of your invoice/packing slip.
    • Return shipping costs are non-refundable.

    Top

    What is UPS Surepost shipping option?

    SurePost is an alternative US domestic shipping option. UPS transports your shipment from MBS to your local United States Post Office. The final delivery is made by the United States Postal Service. This service is trackable and takes approximately 3-10 business days for delivery.
    Surepost

    Top

     

    What is UPS Mail Innovations shipping option?

    UPS Mail Innovations works with the international destination's local postal service, providing the pick-up, processing, and interim transportation of mail. Final delivery is made by the destination's local postal service.

    Tracking is not available on this shipping method at this time.

    Any applicable customs, duties and fees will be collected at the time of delivery for all International shipments as required by the destination country.

    Top

     

    Returns

    What is your return policy?

    Policies

    • Higher education - Course materials must be returned within two weeks after class start date or within 21 days of date shipped, whichever is later.
    • K-12 - Course materials must be returned within 30 days after class start date or within 30 days of date shipped, whichever is later.
    • New course material must be returned in new, unopened condition in order to receive a full refund.
    • All components of a packaged item must come back together, unopened, and in the original shrink wrap to receive credit.
    • Loose leaf items must be in the original shrink-wrap.
    • CDs, diskettes, Info Trac pass codes (Internet pass codes included with your textbook) and software included with a book or sold alone must be intact, in the original packaging or it will be non-refundable.
    • All components of an item must come back in the same shipment to receive credit.
    • Books damaged in shipping may not be eligible for full refund.
    • Electronic content like access key codes, eBooks, etc. are non-refundable.
    • Shipping costs are non-refundable.

    Shipping & Packing Guidelines For Returns

    • Circle the course material being returned on the front of the invoice/packing slip and return this form with the merchandise. Keep a copy for yourself.
    • Ship the course material UPS Ground (keep your tracking number) or insured mail. Postage on returns is not refundable; only the item cost is refundable.
    • Pack the textbooks in a strong, sturdy box suitable for shipping. Fill the empty spaces with clean filler. If newspaper is used as the filler, be aware that printer's ink may degrade the condition of New textbooks to a Used condition.
    • Tape the box securely using appropriate shipping tape. Securely attach the address label to the top of the box. Make sure there is only one label on the box you are using.

    Terms of Refund

    • Credit will be issued in the same manner the payment was originally made. Allow two weeks for processing time.
    • Any course materials received outside of the returns time period will be processed as a buyback. If processed as a buyback, you will receive current buyback value. If there is no value on the item, you will receive notification in the form of a letter or email. You have one week from that notification to request the no value material to be returned to you. A replacement copy will be shipped at your expense. You may not receive the same copy you returned. Buyback services are provided by MBS Service Company, Inc (MBS).
    • Shipping costs are non-refundable.

    eContent

    Electronic content like access key codes, eBooks, eChapters, etc. are non-refundable.

    Top

    What address do I use to return my shipment?

    MBS Direct Returns
    (Insert your Order Number here)
    2711 West Ash St
    Columbia, MO 65203

    Top

    How long do I have to return my order?

    Course materials must be returned within two weeks after class start date or within 21 days of date shipped, whichever is later.

    Top

    What if I'm past the return period?

    You may participate in our Buyback program. Please click on "Sell My Books" on the main menu of the Virtual Bookstore to find out what the current buyback value is of your materials.

    Buyback services are provided by MBS Service Company, Inc (MBS).

    Top

    What is the return policy for eContent, eBooks or eChapters?

    Electronic content is non-refundable if downloaded. If you have not downloaded the item and are within the 2 week returns period, please contact our customer service department at VB@MBSbooks.com or 800-325-3252. International phone number is 573-441-9179.

    Top

    How will I be credited for my return?

    • Credit will be issued in the same manner the payment was originally made. Allow 2 weeks for processing time.
    • If your order was purchased with your financial aid or with a book voucher, the credit will be made to your financial aid or book voucher. Contact your financial aid department for more information.
    • Any course materials received outside of the returns time period will be processed as a buyback. If processed as a buyback, you will receive current buyback value. If there is no value on the item, you will receive notification in the form of a letter or email. You have one week from that notification to request the no value material to be returned to you. A replacement copy will be shipped at your expense. You may not receive the same copy you returned.

    Buyback services are provided by MBS Service Company, Inc (MBS).

    Top

    How long will it take to receive credit for my returns?

    Please allow up to 2 weeks for processing once the return shipment has been received.

    Top

     

    Marketplace Orders

     

    What is Marketplace?

    The MBS Direct Marketplace is a community of over 10,000 independent sellers authorized to sell their books through MBS Direct. Textbooks in the Marketplace ship from their respective authorized sellers, and sellers process their own orders and returns.

    Though all sellers are carefully vetted to meet our standards of quality and reliability, we recommend that for the best service and fastest delivery, you order your textbooks direct from MBS Direct.

    The MBS Direct Marketplace is powered by Barnes & Noble.  Charges for Marketplace purchases are authorized by Barnes & Noble directly, and will appear as a separate charge on your credit card statement.

    Top

    Marketplace Payment Options

    Barnes & Noble accepts the following payment methods are accepted in the Marketplace:
    Visa
    American Express
    MasterCard
    Discover

    PayPal & Student Financial Aid is not accepted for Marketplace orders or for orders containing a Marketplace textbook.

    Marketplace authorization hold:
    Once an order is placed, a pending authorization for the funds is obtained from your card issuer for the entire value of the Marketplace order. As Marketplace sellers accept the order request, a hard charge for the cost of the item, plus the shipping cost for the item, will post to your account. Once all of the Marketplace sellers have accepted their respective portion of your order, the original pending authorization will expire and be removed from your account.

    The MBS Direct Marketplace is powered by Barnes & Noble.  Charges for Marketplace purchases are authorized by Barnes & Noble directly, and will appear as a separate charge on your credit card statement.

    Top

    Marketplace Sales Tax

    Barnes & Noble is required to charge state sales tax for all Marketplace orders.

    Top

    Marketplace Shipping

    Marketplace sellers are allowed two (2) business days for processing after your order is accepted. Please leave yourself an additional 2 business days on top of the estimated shipping time to receive your textbook(s).

    To check the status of your Marketplace order, please contact the seller sending your textbook(s). You are able to locate your seller’s contact information in your order confirmation email, as well as on your shipment’s return address label & packing slip.

    Note: Marketplace orders require a domestic shipping address. Shipping to international addresses is not allowed.

    Top

    Returning Marketplace Items

    You're welcome to return your Marketplace textbook for a full refund within 30 days from the date of purchase.

        In order to receive your Marketplace refund

    • You must return your book directly to the authorized seller from whom you purchased it. The seller's address and contact information can be found on the packing slip. We are not responsible for books returned to the wrong seller.

    • Book must be in the same condition in which it was shipped to you by your Marketplace seller.

    • Marketplace vendors are not responsible for any damage incurred during transit, so you may choose to insure your package; insurance can be purchased from UPS stores or your post office.

    • We strongly recommend that you use a shipping method with tracking for your return.

    • For new books, access codes and CDs/DVDs must be unused/unopened.

    • All components (workbooks, study guides, CDs/DVDs, etc.) must be returned.

    Marketplace Refund Guidelines

    • Original shipping charges are non-refundable.

    • You are responsible for return shipping fees.

    • Marketplace vendors will credit you once your book arrives and is inspected (typically takes 8-14 business days).

    • Please allow up to 2 weeks to receive your refund.

    • Refund will be issued to the original form of payment.

    • Refused packages and COD payments will not be accepted.

    Late or damaged Marketplace returns

    • Late or damaged returns to Marketplace vendors will not be accepted.

    Top

    Buyback

    What is buyback?

    Buyback is a service we offer to our customers which enables us to provide used textbooks to other students.

    Buyback services are provided by MBS Service Company, Inc (MBS).

    Top

    How do I sell my books back?

    If you would like to check the current buyback value of your book(s), click on the "Sell My Books" button on the main page of your Virtual Bookstore. Follow instructions to complete your buyback quote.

    Materials must be received prior to the expiration date located on your buyback quote.

    Please allow 2-3 weeks for processing.

    Top

    What is PayPal™ and how can I use it in the Virtual Bookstore?

    PayPal™ is a popular online service that allows individuals to create accounts they can use for sending and/or receiving payments electronically without sharing financial information. When signing up for a PayPal™ account you can provide your bank account or credit card information, which is held securely within the PayPal™ encrypted site. You may also choose to only have a PayPal™, account that does not require either of these.

    Within your MBS Direct Virtual Bookstore, you now have the option of receiving your buyback funds from MBS through direct deposit into your PayPal™ account. To take advantage of this service you will be asked to provide your PayPal™ email address, which is used to verify the PayPal™ account you wish to credit. PLEASE NOTE: that you must enter the correct PayPal™ email address in order to receive your funds.

    Top

    I tried to select PayPal™ as a payment option but now it won’t let me?

    To avoid fraudulent activity or the possibility of crediting the wrong PayPal™ account, our system is set up to allow you to enter your PayPal™ email address only three times. Each time you enter the email address our system checks to ensure it is a valid PayPal™ account. If the email address you enter is incorrect all three times, you will not be allowed to select PayPal™ as a payment option.

    Top

     

    What is your Customer Loyalty Program?

    We believe the process of earning your business never stops. When you buy from your online bookstore you'll receive a buyback notification email at the end of the term with instructions on how to sell your books back online. If you choose to sell your books back and create a quote through our online buyback program, for each book that is in-demand, you'll receive top-dollar, plus an additional buyback bonus for being a loyal customer. The amount of the bonus will automatically be included in the Buyback Value on your quote. This Customer Loyalty program is just one more way we are working to earn your business.

    Top

    Will you accept my books in any condition?

    No. MBS does not accept any books with:

    • Stains or water damage
    • Missing, torn or loose pages
    • Missing, torn or loose cover
    • Excessive writing or marking
    • Excessive writing on the edges
    • A broken spine
    • Torn or damaged binding

    You will not receive payment for books that do not meet our minimum standards of quality. If you are unsure of whether or not your book is acceptable, simply ask yourself if you would be satisfied if we sold it back to you.

    Top

    Do you buy back Course Manuals?

    No. Course manuals, working papers, and reprints have no buyback value. Do not send items of no value.

    Top

    What happens if I send materials with no buyback value?

    Books submitted to us for buyback that do not meet our minimum standards of quality will either be discarded or returned to you at your expense. If there is no value on your items, you will receive notification in the form of a letter or email. You have 1 week to request to have the materials returned to you. A replacement copy will be shipped at your expense. You may not receive the original book you returned.

    Top

    I have a few extra books that are not on my buyback quote. Can I send them to you in case you need or want them?

    No. Any items that are received with a buyback quote and are not listed, can cause delay in processing, and items will be discarded.

    Top

    Do I need to send you the original CD, passcode, access code, curriculum card or study guide that came with my textbook?

    Yes, please include all components that are part of the ISBN listed on your buyback quote. If a set of items does not have a buyback value or you are missing any of the components listed as part of a package, you may find the value of the individual items using the ISBN Lookup tool. Please contact our customer service department before shipping your package if you have any questions about the components needed to complete a package.

    Top

    My buyback quote includes the package I ordered and one of the items contained in the package is listed separately. Will I receive payment for each item?

    MBS often buys back books either as the text only or as a package. We list both items on your buyback quote to give you an opportunity to sell back just the text if you have discarded or used the supplemental items that the package originally included. The price paid is for either the textbook by itself OR the package.

    Top

    How do I know what is covered by Guaranteed Buyback?

    Guaranteed Buyback titles are indicated with a symbol GB Checkmark next to the condition of the book at the time of purchase, along with the guaranteed price. Once you have purchased the book, you can revisit the Virtual Bookstore when you are ready to sell the book back at the end of class, and access your Guaranteed Buyback titles by clicking "Sell Your Books" from the homepage. Guaranteed Buyback (GBB) quotes are conditional based on the school/institution using MBS Direct as their sole source of course materials distribution for the next academic term or school year.

    Top

    How do you determine buyback values?

    Buyback values are based on anticipated future demand for a book and current stock level. If your book does not currently have a buyback value, check back closer to the end of the next term. It may have a value at that time.

    Top

    What is the 'Value Expires' date?

    Any Guaranteed Buyback items have a quote automatically created at the time of purchase to lock in the highest value until the 'Value Expires' date, which is the date that the items will be updated with their current buyback value.

    A quote you have previously created for an item that has not yet been received has the highest price locked in until the 'Value Expires' date, regardless of the current value. Send in your books by the 'Value Expires' date to receive the highest price quoted for your materials.

    What is an ISBN number?

    ISBN stands for International Standard Book Number. It is a unique identification number assigned to every book sold anywhere in the world. The ISBN allows a title to be located quickly and accurately, wherever it is sold.

    Top

    Where do I find a book's ISBN number?

    An ISBN is usually located on the back of a book, or you can find it in the inside front cover of your book near the copyright date. It looks like this:

    10-Digit ISBN

    Top

    What if I can't find the ISBN number?

    If you purchased your book from MBS Direct and you can't find your book's ISBN number, you may need to use the MBS Book Number to sell back your book. The MBS Book Number is located on the sticker that is on the back of all books MBS sells, and does not have an ISBN. The MBS Book Number is eleven characters, both beginning and ending with a letter. The MBS Book Number is printed beneath the barcode on every MBS label. The MBS Book Number looks like this:

    MBS Book Number has 11 characters

    Top

    How do I pack my books for shipping?

    Pack your textbooks in a strong, sturdy box suitable for shipping. Fill the empty spaces with clean filler. Remember, the received condition determines the final value of your shipment. We will not accept books that have been damaged during shipping, so be sure you have packaged your shipment well to protect your investment. Enclose a copy of the packing list with your shipment and keep a copy for yourself. If you need to ship in multiple boxes make sure to include a copy of the email in each box. Tape the box securely using appropriate shipping or box tape. Securely attach the prepaid UPS shipping label to the top of the box and make sure there is no other address information on the box you are using.

    Top

    What paperwork do I need to include in my package?

    As stated above, be sure to include a copy of your packing list with every shipment you send MBS. If you are sending multiple boxes, please place a copy of the packing list in each box. We are not able to provide payment for shipments that lack all required paperwork.

    Top

    Do I have to pay for shipping?

    No! MBS provides a pre-paid UPS shipping label that you will receive via email after your generate a quote. When you receive the email containing a link to your packing list, be sure to click the link to your complimentary shipping label. Print the UPS label and affix it to the package containing your books. Simply drop your package off at the nearest UPS shipping location and the process is nearly complete. Please Note: The postage paid UPS label does not insure your package. MBS is not responsible for lost, stolen or damaged books.

    Top

    Can I use a shipping method other than a pre-paid label?

    Yes. Although MBS only pays for shipping with the provided UPS label, you are welcome to make whatever arrangements you see fit at your own expense.

    Please Note: MBS Direct is not responsible for lost, stolen or damaged books.

    Top

    When will I receive my check?

    Checks normally arrive within 2-3 weeks from the time we receive your package.

    Top

    I am a Used Textbook Dealer and have a large number of books to sell on a frequent basis. Can I sell them to you through your Buyback Program?

    No. The MBS buyback program is only intended for individual students attending one of our client schools. The MBS buyback program is not intended for bulk used textbook dealers. We are happy to purchase bulk quantities, please contact Nelson Durk at 573-445-2243 ext: 5345 for additional information.

    Top

     

    eContent - eBooks

    What is an eRental?

    How do eBooks/digital textbooks work?

    • Purchase the eBook by selecting the 'Buy eBooks' or 'Buy eChapters' option in your Buy Course Materials page of your online bookstore.
    • You will receive an email with a link to your eContent page of your online bookstore once the sale is finalized. In the My eContent page, there will be a list of eBook titles you have selected with the link and instructions on how to download your eBook(s) or eChapter(s).

      Note: Be sure to download your eBooks/eChapters on the computer you intend to use and not on shared or lab computers.

      Once an eBook title has been downloaded, it cannot be returned.

    Top

    Can I use eBooks on my computer?

    Minimum system requirements to use eBooks/eChapters:

    • Windows 2000, Windows XP, Windows Vista, or Mac OS X 10.3 or above
    • At least 280 MB RAM, a 600 mHz processor, and 110 MB of hard drive space
    • 1024x768 screen resolution or larger

    *AspenLaw Studydesk Software Reader is not currently available for the Macintosh Operating System.

    Top

    What software do I need to use eBooks?

    You will need Reader software to use your eBooks/eChapters. eBooks/eChapters are available in Adobe Digital Editions eBook, VitalBook Reader, or Evolve Select Reader, all of which are free to download. AspenLaw Studydesk is another format available, this format uses the AspenLaw Studydesk Software which is available for purchase. You must have the appropriate reader to use your eBooks/eChapters.

    Download your eBook reader:


    *AspenLaw Studydesk Software Reader is not currently available for the Macintosh Operating System.

    Top

    What kind of Internet connection do I need to download and use eBooks/eChapters?

    Due to the size of eBooks/eChapters, a high-speed Internet connection (cable modem, DSL, LAN) is required for download stability and speed. Your connection can be wired or wireless.

    Being online is not required for reading an eBook/eChapter after successfully downloading it. You must only be connected to the Internet during the download process.

    Top

    How long do eBooks/eChapters last? Do they expire?

    Most eBooks are valid and readable on your computer for a minimum of 12 months (expiration rules may vary by publisher) after your initial download from your online bookstore. To confirm restriction details for an eBook title you are considering, please click the "DRM" link under the eBook price. Please note that a small number of titles do have 180 day expirations based on publisher set restrictions.

    Top

    Can I print from my eBooks/eChapters?

    Yes. Printing rules vary by publisher. Most eBooks/eChapters have no limitations regarding printing capability, but some allow only up to 100 pages per week.

    Top

    Can I share my eBooks/eChapters?

    eBooks/eChapters are designed as one-time downloads to a single computer owned by one user. Encoded Digital Rights Management does not allow eBooks/eChapters to be shared between multiple users.

    Top

    Can I return an eBook/eChapter?

    You may return a non-activated eBook/eChapter where you originally purchased it (subject to the bookstore's return policy). Once an eBook/eChapter has been activated, it is no longer returnable.

    Top

    What if I drop the class?

    Once activated, and regardless of your enrollment status, the eBook/eChapter is no longer returnable.

    Top

    Do eBooks include the CD's, DVD's and/or access codes that the print version of the book includes?

    No. If the book that was chosen for your class includes a CD, DVD and/or an access code as part of the package, and you know for sure that you need this supplemental item, then you will need to purchase the print version.

    Top

     

    Renting Course Materials - Getting Started

    What are the lengths of the rental periods you offer?

    The rental time frame will depend on the length of the course. At any time you can extend the length of your rental, by selecting the Extension option, from your account. 

    Do I get my money back when I return my rental?

    Since you only pay for a fraction of the total book cost when you check out with your rental, no money is returned to your credit/debit card once we get your rental back on time.

    Why are some books only available for purchase?

    Books that are meant to be used only once, such as workbooks, coloring books, or other books that are written in, along with books that may not be popular enough for us to rent again, are only available for purchase, not rent.

    What condition do books come in?

    All rental books and purchased used books are in good condition or better. Books may have some writing and highlighting, but nothing that interferes with readability. Purchased new books are in brand new condition and have never been used.

    Can I choose the quality of the book that I want?

    Due to our dynamic inventory, we are unable to fulfill requests for specific book conditions. If you require a book be in new condition, please purchase a new copy of the book.

    Is it cheaper to rent or buy used?

    The prices for a book are listed in the availability drop-down menu for convenient comparison. The best option for you will be based on how long you need the book and how you plan to use it while in your possession. If you want to make a lot of notations and highlights in your book or keep it permanently, we suggest you purchase a used or new copy of the book you need.

    Can I buy a used copy of the book I need?

    If you see a purchase used option in the availability dropdown for the book you need, you can choose to purchase a used copy. If you don’t see a purchase used option, a used copy for purchase is not available at this time.

    Top

    Checkout Process

    Why is my credit/debit card being rejected?

    The following are reasons why your credit/debit card may be denied: Insufficient funds; Incorrect CVV number; Billing address does not match card holder's mailing address; Expiration date of the card is before the end of your rental period(s).

    Why was my credit card charged $1?

    Anytime you place an order on this site, a $1 pre-authorization is temporarily held on your card. This is done to ensure that the credit or debit card provided is valid.

    This pre-authorization is NOT a charge. In most cases the $1 hold is released by your financial institution within 3 to 5 business days. In some instances, especially with prepaid credit cards, the issuing bank may take longer or require that you contact them directly to get the $1 hold released.

    Will I be charged sales tax?

    Yes. All rental orders will have sales tax applied to the total. The amount of sales tax charged, is primarily based on the shipping address of your order.

    What shipping methods are offered?

    You can have your order shipped via UPS Mail Innovations, UPS 2nd day air, or UPS Next Day Air. Orders can be shipped to all 50 U.S. states and the District of Columbia (unfortunately we do not ship to U.S. territories, APO/FPO, or International addresses). Please view the Shipping Page for information on these shipping options.

    Do you ship to Hawaii and Alaska?

    Yes, we ship to these states all the time! Please note that most shipping methods cost extra when an order is shipped to either Hawaii or Alaska.

    Is the information I submit secure?

    Yes! Anytime you submit private information (e.g. name, address, or credit/debit card number) on our website, you will see https:// in the address bar. This indicates that a secure connection is in place.

    Top

    Placed Orders

    How do I track my order?

    All shipments have a tracking number, which provides the date and time of delivery or attempted delivery. To check the status of your shipment, login to My Account and click the "Track Shipment" link on the My Rentals page.

    Can I check my previous orders?

    Yes. Go to the My Account section, and select “My Rentals," this will take you to the Order History page, which will summarize all your past orders, displaying the order date, number, and status. Click on the "Order Number" to see the details of a particular order.

    Can I cancel an order I've recently placed?

    We try to process and ship orders as quickly as possible, and as a result orders cannot be cancelled once placed. If you no longer need your order you will have to return the item for a refund. You can request to return an item for a refund by generating a label on the refund page, Please see the Refunds Section for more information.

    It's a few days past my delivery estimate, will I be getting my order soon?

    Due to delivery estimates being approximations, your order may not get to you on the same date as your delivery estimate. If you haven't received your order by your delivery estimate, do the following:

    • First check the tracking number for your order by going to My Rentals. If the tracking shows your order as being delivered, check with your neighbors or mail room, if applicable, to see if they signed for your order. Also check with your mail carrier and around your mailbox and/or front door to see if the order was left for you.
    • Second, see if your tracking number shows your order as being in a city nearby your shipping address. If it is, it's likely that your order will be arriving soon. We ask that you wait 2 business days after your delivery estimate to give the shipper time to deliver your order.
    • If you're unable to find your order after checking with your neighbors/mail room/mail carrier or if it's more than 2 business days past your delivery estimate, contact Customer Service about getting a refund or replacement order.

    Where do I find my order's estimated delivery date?

    To find your order's delivery estimate, please select My Account -> My Rentals  and you can then select your rental order number. Your delivery estimate will show under the Track Shipment link.

    How do I return a book for a refund?

    Please select My Account -> My Rentals and select the refund link within 7 days from the order date, select your item and reason for return, and print your prepaid shipping label. You must ship your book(s) from a UPS store or drop box using the prepaid shipping label within 21 days of the order date. Please note that it is important you use the prepaid shipping label available in the My Account section and not your own shipping method.

    Refunds due to our error will be refunded in full. For refunds not due to our error, the price of the rental plus any applicable tax will be refunded; please note, shipping is not refunded.

    All items must be returned in their original condition. Please allow 2-4 weeks for your refund to process completely and appear on your credit/debit card statement. See the Refunds section in the Service Policy for more information.

    What should I do if my book arrives in a damaged condition?

    To notify us of damage that occurred in transit or from previous use, contact Customer Service within 7 days of your order date. If you want to return a book due to damage, see the above question How do I return a book for a refund?

    Can I return my book more than 21 days after purchase and receive a partial refund?

    After the initial 7 days from the order date, the refund period is up, books are no longer eligible for a refund.

    Top

    Using Books

    Can I write or highlight in my book?

    Yes, acceptable amounts of writing and highlighting are allowed. See the Service Policy for more information.

    What happens if I lose my book?

    As stated in our Service Policy, you are responsible for returning the book at the end of your rental period. If you are unable to do so, you will be charged the buyout price of the book. Once you are charged, you opt out of the rental agreement and the book becomes your property.

    What happens if my book is damaged during my rental period?

    Books are required to be kept in like-new or better condition while in your possession. If a book you send back at the end of your rental period is damaged and rendered unusable, it will remain the property of Renttext and you will be charged the buyout price for the book

    I didn't get the book I ordered, what can I do?

    So we can get you the correct book, let Customer Service know that you received the wrong book within 3 days of your order being delivered.

    How do I calculate the due date of my rental?

    Your rental period will begin on the date your order arrives. The ending date of your rental period can be calculated in one of two ways: 1) Add the number of days in your rental period to the date your order was delivered; or 2) Log in to My Account and look at the Due Date on My Rentals page.

    When returning your rentals, your shipment must be dropped off at a UPS location by the due date displayed on the My Rentals page.

    Will I receive any money back if I return my rental early?

    No, we do not refund your credit/debit card for any amount if you send your rental back before its due date.

    Can I get a discount if a book has significant wear and tear?

    The books we rent and the used books we sell are in good condition or better, but the amount of wear and tear will vary from book to book. We do not offer any discounts on used books that appear more worn, but if you are unhappy with the quality of your book, you can choose to return it for a refund.

    Top

    End of Rental Period

    What are extensions?

    Extensions are the option to prolong a rental beyond its due date. We offer extensions for 15 days. You can also choose to purchase the book at the end of your rental with the buyout option.

    How do I extend my rental?

    Go to the Extensions/Buyouts page under the My Account section. Once you're on the Extensions/Buyouts page, follow the on screen instructions to complete either a 15 day extension or the buyout option. Add the extension or buyout to your cart and complete the check out process.

    What is a 15 day auto extension?

    If you do not return your rental by its due date, a 15 day auto extension is added to your rental to give you additional time to return it. You can be charged multiple auto extensions per book if your rental is not returned on time more than once; however, an automatic extension will never be charged if it is more than the buyout price for the book. In this case, an auto buyout is added to the rental instead.

    The price of a 15 day auto extension can be found by going to the Extensions/Buyouts section and selecting the 15 day extension option.

    What is an auto buyout?

    An auto buyout is added to your account when you have not returned a book by it’s due date and the price of a 15 day auto extension is more than or equal to the buyout price of a book. If your rental has been charged an auto buyout, you are no longer under the rental agreement as you now own the book.

    The price of an auto buyout can be found by going to the Extensions/Buyouts section and selecting the buyout option.

    For how long can I extend a rental?

    Extensions allow you to add an extra 15 days to your rental due date. Along with keeping a rental for more time, you can choose to keep it forever by selecting the buyout option.

    Is there a limit to how many times I can extend a rental?

    You may extend your book as many times as you like; but if there comes a point when extending your rental would be more expensive than the price to buyout the book, only the buyout option will show under the Extensions/Buyouts page.

    How will I be charged if I buy an extension?

    When you extend or buyout your rental, you will be asked for credit/debit card information at the end of the checkout process. The credit/debit card you enter will be charged for the price of the extension or buyout.

    Once I extend a rental, where do I find my new due date?

    Your new due date is shown on your My Rentals and Extensions/Buyouts pages.

    What if my due date falls on a weekend or a holiday?

    If your due date is on a weekend or holiday, you should take your return to a UPS location the following business day. However, you still need to print out your return shipping label on or before your due date, even if the due date falls on a weekend or holiday.

    Can I buy my rented books?

    Yes, you can buy your book if you need to keep it permanently. Your rental price will go towards the purchase of the book. To purchase a book you are currently renting, sign into your account and go to the Extensions/Buyouts Page. Select the option "buyout," then add it to your bag and check out. See the question How do I extend my rental?

    for more information on how to extend a rental.

    How do I return my books when I'm done?

    Please follow the steps below for a smooth return:

    • Login: Choose the books you want to return on the Rental Return page and confirm your shipping address
    • Print: Print the packing slip and shipping label
    • Package: Securely seal the package with the books you're returning and your packing slip. For postage, you must use our prepaid UPS shipping label.
    • Ship: Drop the package off at any UPS Location

    For further details on how to return your order, please go to the How to Return page.

    How do I package my rental(s) for return?

    To send your rental(s) back to us, feel free to use the box your book(s) arrived in. If you use this box or any other previously used box, be sure to cover up all old labels and markings.

    You can use any size box or mailer to send your book(s) back, as long as it amply fits your book(s) plus packaging material, which should be used to avoid any in-transit damage. You can purchase boxes and other packaging materials at most mail centers, including UPS Stores.

    Will you send me a reminder when my rental is due?

    Yes, you will receive reminders via email 7 days before your rental is due.

    Please note that RentText is not responsible if you do not receive these reminders. 

    Are there any late fees?

    No, but if your book is not postmarked by the end of your rental period, you will be charged for a 15 day auto extension at the same daily rate of your rental.* If your book has not been returned by the end of this 15 day extension, you will be charged recurring 15 day auto extensions after each due date passes. These automatic extensions will continue until the book is either returned and checked in, or the rental has been bought out. A rental can be bought out in one of two ways: If a user goes to the Extensions/Buyouts section and chooses to buyout the book; or if the price of a 15 day auto extension is greater than or equal to the buyout price, the buyout price will be charged instead (a.k.a. an auto buyout). Once you are charged the buyout price for a book, you opt out of the rental agreement and the book becomes your property.

    To avoid being charged for the book, you can extend or buyout your rental.

    *You can view the price of a 15 day extension for your book at any time by logging into My Account and going to Extensions/Buyouts.

    What happens if I return the wrong book?

    If we receive a book that is different from the one you rented from us, you'll be notified via email that we didn't receive the right book back. You have one week from the date of this email to send us back the correct book with a prepaid shipping label available through your account.

    If you don't send back your rental within a week, your rental will start getting auto extensions. Your rental will be charged auto extensions until you send back your rental. If you never send back your rental, you'll eventually be charged an auto buyout. Once you're charged an auto buyout, you've purchased your book and no longer need to return it. If you would like the incorrect item returned, additional fees will be charged for shipping and processing.

    How do I track my return?

    All shipments have a tracking number, which provides the date and time of delivery or attempted delivery. To check the status of your shipment, login to My Account and click the "Track Shipment" link on the My Rentals page.

    Top

    Miscellaneous

    How are you able to offer low prices?

    To give you the best possible prices, our inventory is sold using dynamic pricing. If we cannot offer a low rental price, we will not offer the book for rent. Although such books cannot be rented, they are often available for purchase.

    Can I order from anywhere in the world?

    We currently only serve customers living in the United States of America. Orders are shipped to all 50 U.S. states and the District of Columbia. (Unfortunately we currently do not ship to U.S. territories, APO/FPO, or International addresses.)

    What happens if I return something other than my rental?

    If we receive an item that is not our property, a member of our Customer Service team will attempt to notify you of the extra item. Additional fees will be charged for the incorrect item that was received for shipping and processing. Even though we’ve successfully returned bowling shoes, an iPod, a diamond ring, and more, to the rightful owners, we do not guarantee the return of any items sent in error.

    Top

    Contact Information / Hours of Operation

    What are your hours of operation?

    Customer Service hours of operation are 24 hours a day, 7 days a week.
    Please observe the holiday hours of operation below:

    Direct - Thanksgiving
    Wednesday, November 27 Closing at 6pm
    Thursday, November 28 Closed
    Friday, November 29 Closed
    Saturday, November 30 Closed
    Sunday, December 1 Opening at 10pm
    Direct - Christmas
    Tuesday, December 24 Closing at 3pm
    Wednesday, December 25 Closed
    Thursday, December 26 Opening at 7 am
    Direct - New Year's
    Tuesday, December 31 Closing at 6pm
    Wednesday, January 1 Opening at 10 pm
    eContent Support - Thanksgiving
    Wednesday, November 27 Closing at 6pm
    Thursday, November 28 Closed
    Friday, November 29 Closed
    Saturday, November 30 Open at 7am
    Sunday, December 1 Open
    eContent Support - Christmas
    Tuesday, December 24 Closing at 3pm
    Wednesday, December 25 Closed
    Thursday, December 26 Opening at 7 am
    eContent Support - New Year's
    Tuesday, December 31 Closing at 6pm
    Wednesday, January 1 Opening at 10 pm

    Top

    Are you closed for national holidays?

    MBS Direct observes the following holidays:
    New Years Day
    Memorial Day
    Independence Day
    Labor Day
    Thanksgiving
    Christmas Eve
    Christmas Day

    Top

     

    DISCLAIMER

    User expressly acknowledges that use of this Web site is at your sole risk. MBS Direct is providing this Web site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. To the maximum extent permitted by law, MBS Direct disclaims all such representations and warranties, including but not limited to warranties of merchantability and fitness for a particular purpose. In addition, MBS Direct does not represent or warrant that the information or merchandise provided through this Web site is accurate, complete or current. The prices listed in this Web site are not offers to form a contract but merely an advertisement for offers.

    Except as specifically stated on this Web site, under no legal theory, tort, contract or otherwise shall MBS Direct nor any of its directors, employees, merchants, content developers or any other party involved in the creation or maintenance of this site be liable for damages arising out of or in connection with the use of or inability to use this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

    Under no circumstances shall MBS Direct be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use MBS Direct. This includes but is not limited to reliance by a User on any information obtained from MBS Direct or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access of MBS Direct records, programs or services.

    MBS Direct reserves the right, in its discretion, to change or modify all or any part of these terms and conditions at any time, effective immediately upon notice published on this Web site.

    On occasion, MBS Direct enters into agreements with educational institutions. Under such agreements, MBS Direct may provide services and other consideration to the educational institution, including, but not limited to, (i) providing students of the educational institution the opportunity to purchase books and other course materials from MBS Direct, (ii) providing the educational institution a commission, or other financial remuneration, based upon sales made to the educational institutions' students.

    Buyback services are provided by MBS Service Company, Inc (MBS).

    Top

     

     

    Close Window