FAQ - Frequently Asked Questions

Placing An Order

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Logging Into Your Account

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Protecting Your Information

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Payment Options

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Shipping/Tracking Orders

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Returns

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Buyback

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eContent - eBooks/eRentals

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Marketplace Orders

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Contact Information/Hours of Operation

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Placing An Order

What information do I need to place an order?

You will need:

  • Name of your school
  • Location, program, term, and discipline or grade level
  • Course number(s) or course number(s)
  • Start date of the course(s)

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When may I place my order?

Typically courses are listed 3-4 weeks prior to the start date of class. If you are unable to locate your course(s) within 2 weeks of the start date, please contact your school for more information.

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What is the difference between Required, Required but may have been previously purchased, and Optional books?

  • Required materials are those which your school or instructor has indicated that you will need for your course work.
  • Required, but may have been previously purchased materials are required for the course, but were also required for a course that you may have previously taken. If you have already purchased the materials for another course, there will be no need to purchase a duplicate copy.
  • Optional materials may be helpful to your course work, but are not required by your instructor or school. Optional items are not automatically selected to be ordered for you. If you would like to purchase an optional item, you will need to select a New or Used (if available) copy.

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What is a web password and do I need it for my course work?

Web passwords allow access to publishers' websites where additional information or materials reside regarding the subject matter of your text. Such material may include chapter reviews, quizzes and study aids.

  • Web passwords are normally packaged with a textbook and are printed on a small piece of paper either inside the text, or stuck to the outside of the text under the shrink wrap.
  • Web passwords accompany New texts only. Used copies will not have a valid web password.
  • A web password may or may not be required for your course, depending upon your instructor’s preference. If you are unsure whether or not a web password is required for your course you may want to contact your school or instructor before ordering.

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Why are Used books not always available?

We offer Used books whenever possible. If a Used book is currently in stock, it will appear on your screen. We obtain Used books through our buyback program provided by MBS Service Company, Inc (MBS). If you have books that you would like to sell, and want to check the current buyback value, please click on the Sell Your Books button located on the main menu of your Virtual Bookstore.

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Are your Used books in good condition?

Used books range in quality from a pristine book owned only once before by a student who treated it with care, to a book that has been owned by several students and is comfortably worn with creased pages and highlighting. A used book might have any of the following characteristics:

  • Notes written in the margins
  • Highlighting from a little to a lot
  • Typical wear and tear
  • Rounded corners
  • Scrapes and scratches
  • Faded cover art
  • Creased pages
  • Publisher Cut Corners

Book with highlighting Broken Spine Curly Book Faded cover art

Rest assured that MBS Direct has quality assurance standards in place. A used book purchased from us will NOT have:

  • Stains or water damage
  • Missing, torn or loose pages
  • Missing, torn or loose cover
  • Excessive writing or marking
  • Excessive writing on the edges
  • A broken spine
  • Torn or damaged binding

Unacceptable books Fair books Good books Excellent books

Books that come to MBS in such condition are rejected from MBS Service Company's buyback program and either discarded or sent back to the last owner.

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Can I order books that are not listed for my course?

You can order any texts or materials not listed for your course(s) by visiting http://studytactics.com. Orders placed through this site cannot be combined with any order you place for your courses on the Virtual Bookstore.

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Why does my cart expire?

We can only ensure your requested inventory for a short period of time. We can recreate your shopping cart to the best of our ability, but you may not receive used books or the same Guaranteed Buyback price due to fluctuating inventory. We appreciate your business, and if you have questions, please call 1-800-325-3252 or email VB@mbsDirect.net.

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Logging Into Your Account

How do I create an account/register?

In order to buy or sell a book, you need to have a registered account with us. Having an account will enable you to place orders quickly and easily while allowing you to track your orders online. Additionally, it will allow us to inform you if any of the books you bought from us has any buyback value. Your email address and password are the keys to your account. To protect your security, they must be entered before any account specific information can be accessed like billing, shipping address or order history.

Buyback services are provided by MBS Service Company, Inc (MBS).

You can register to create your account either at Checkout or in advance. Here's how:
When you are checking out, you will be prompted to enter your name, email address, and a password. We also request some additional information, like your levels of study to help us better meet your needs.

For future visits, or if you've left your computer for a while, we will ask you to sign in with your email address and password before you check out. This protects your personal information.

We save your billing and shipping address in your protected account so future purchases will be even quicker.

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What do I do if I forgot my password?

If you have forgotten your password and are prompted for one, simply click on the Forgot Your Password? link and your password will be emailed to the address we have on file.

If you continue having difficulty, please email our Customer Service Department at VB@MBSbooks.com.

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How do I change my account information or password?

Once you have logged into your account, you will have the ability to change your address and contact information. Follow the instructions on the screen and then click on Update my Information.

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Protecting Your Information

What is your privacy policy?

It is MBS Direct's policy to respect the privacy of its Users and of personal electronic communication. MBS Direct will not sell, trade, or rent a User's email address or other specific personal information (e.g., name, address) for marketing purposes without the User's consent. If we decide to change this policy, we will post those changes on this page. MBS Direct reserves the right to modify or amend this policy at any time by posting the revised privacy policy on our site. The changes will only affect the information we collect after the effective date of the change to our privacy policy, unless we clearly express otherwise.

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Why do you need my email address/contact information?

Your contact information is used to provide you with order confirmation/tracking information, any textbook promotions that apply to your course work and buyback quotes.

Buyback services are provided by MBS Service Company, Inc (MBS).

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Do you sell or share my personal information?

Absolutely not. MBS Direct takes your personal privacy very seriously and your information will not be sold or provided to any third party.

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What security measures do you take to protect my information?

We take security very seriously. All of your ordering information - including your name, address, and credit card number - is encrypted using a secure server for maximum security. We take every precaution to protect the privacy of your credit card information through the use of the 128 bit Secure Socket Layers (SSL). The 128 bit SSL is the most advanced security system available. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. In the unlikely event that your credit card number is fraudulently misused, most banks either cover all the charges that result from the unauthorized use or may limit your liability to just $50. Please Note: You must notify your credit card provider of any unauthorized use. Please consult your credit card provider for specific information. Secure connections are noted by URLs beginning with "https://" as well as various browser specific icons, shown below:

Browser Symbol Locations Unsecured Mode Secure Mode
Netscape 1.2-3.0 Lower Left Netscape 1.2-3.0 Unsecured Netscape 1.2-3.0 Secured
Netscape 4.0+ Lower Left Netscape 4.0+ Unsecured Netscape 4.0+ Secured
Microsoft IE 4.0+ Lower Left None Miscrosoft 4.0+0 Secured

Password Security
To further secure your information, we require you to create a customer password when you establish an account with us. We encourage you to use a password that is not easily guessed (i.e., don't use your name or street name). Keep your password secret; do not share it with anyone. The only way you can place an order with us online is by entering both your registered email address and password. If you forget your password, you can request the password to be sent to the email address under which your MBS Direct account is assigned. If you want to change your password simply click on My Account and go to Update Log In Password and follow the instructions for changing passwords.

Remember To Sign Out
To further prevent unauthorized access to your account, remember that after you sign in, you should sign out once you have (a) completed your transaction, (b) completed managing your account, or (c) decided to step away from your computer. Anyone who accesses your computer after you have signed in and before you have signed out, can access your account.

Safe Shopping Guarantee
Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. There are similar federal laws that relate to check cashing cards. Exceptions do apply, and you will have to comply with the rules of your credit card or check cashing card issuer, so please contact your card issuer for further details.

Other Payment Options
If you do not feel comfortable sending your credit card information to us over the Internet, you still can shop with us. We welcome you to call us to complete your purchase by phone at 800-325-3252 or Internationally at 573-441-9179.

Changes To Security
MBS Direct reserves the right to modify or amend this policy at any time by posting the revised security policy on our site. The changes will only affect the information we collect after the effective date of the change to our security policy, unless we clearly express otherwise.

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Payment Options

What payment options do I have?

  • We accept Visa, MasterCard, American Express and Discover credit cards. We also accept Visa and MasterCard Debit cards.

    Visa Mastercard American Express Discover

  • You may also pay with a check or money order. Call us at 800-325-3252 to request a price quote. Our Customer Care Representative will email you a copy of the quote. Print it out and mail it with your check or money order to:

    MBS Direct

    2805 Falling Leaf Lane

    Columbia, MO 65201

    Please Note: Mail in orders take additional time to process. Once payment is received, order will be placed on hold for 1 week until the check has been processed. For faster processing, we recommend the use of a Money Order. We do not accept checks from outside the United States.

  • Your school may participate in a financial aid/book voucher program with MBS Direct. If so, your school will provide you with a voucher id and number to use to place an order using financial aid as payment. If you are unsure as to whether your school participates in this program, please see your Financial Aid department.

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Can I use PayPal™ to pay for my textbook order?

MBS Direct is proud to offer the convenience of PayPal™. Find out more about PayPal™ payment options or sign up for an account. Visit PayPal™ to review the security offered with each transaction or contact PayPal™ Customer Service.

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Shipping / Tracking Orders

How long will it take for my order to ship after I've placed it?

Orders are shipped within 24 hours, Monday – Friday (excluding holidays). You will receive an order confirmation email when your shipment has left our facility in Columbia, MO. The email will include a tracking number (UPS shipments only).

Orders placed after 12pm CST/CDT on Fridays will ship the following Monday.

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How long will it take for me to receive my order once it's shipped?

UPS SurePost

  • UPS SurePost shipments' delivery dates are estimates. On average, it takes 3-10 business days (Monday-Friday, excluding holidays).

UPS

  • UPS Ground shipment delivery date is an estimate. Transit time is not guaranteed but is approximately 2-7 business days (Monday-Friday, excluding holidays).
  • UPS 2nd Day and Next Day Air orders, placed before 12 pm CST/CDT (Monday-Friday excluding holidays), will be shipped on the same day your order is placed. Orders placed after 12 pm CST/CDT may not ship until the next business day. UPS Air shipment transit times are guaranteed.
  • UPS Saturday Delivery is available in select locations. This shipping option is only available after 12pm Thursdays and before 12pm Fridays CST/CDT.

UPS packages may require signature at time of delivery, dependent on the discretion of the UPS driver.

All UPS services, other than Saturday Delivery, are delivered during business days (Monday-Friday, excluding holidays) only.

For more information on standard delivery times in your area, please contact UPS at (800)742-5877.

USPS Priority Mail
Priority mail is only recommended for APO/FPO and PO Box addresses. Priority Mail is a non-traceable service and does not have a guaranteed delivery time.

International Shipping
Your order will be processed and shipped within 48 hours (Monday-Friday excluding holidays) following receipt of your order.

UPS is the preferred carrier for International shipments. All UPS International shipments can be tracked.

Please Note: Customs duties, taxes, and/or other fees may be additional.

An additional shipping charge will be levied for each back-ordered item.

eContent Delivery
eContent is delivered to the email address associated with your account. For Security reasons, we cannot deliver the eContent to any other email address.

If your email address has changed or is incorrect, you may update it by logging into your account on the Virtual Bookstore. Please Note: Changing your email address will change your user name for the Virtual Bookstore and Studytactics.

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Will the UPS driver leave my shipment at my door?

UPS packages may require a signature at the time of delivery, it is at the discretion of the UPS driver. If you will not be home at the estimated time of delivery, please leave a note with your signature requesting the package to be left.

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Where will my package be left if I live in an apartment or condominium?

If you will not be home at the estimated time of delivery, please leave a note with your signature requesting the package to be left at the apartment office, if applicable. If you do not have an apartment office, you may have to make arrangements with UPS to retrieve the package from the local UPS hub.

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Do you have expedited shipping options?

UPS 2nd Day and Next Day Air options are available in most locations and are both traceable and guaranteed during business days (Monday-Friday, excluding holidays). UPS Saturday Delivery is available in select locations. This shipping option is only available after 12pm Thursdays and before 12pm Fridays CST/CDT.

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What happens in cases of severe weather? Will I get my package during the guaranteed delivery timeframe?

MBS Direct and UPS do not guarantee delivery times during cases of severe weather. Your package will be delivered as soon as travel is safe.

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How will I receive any eContent, eBooks, or eChapters?

All eContent is delivered to the email address associated with your account. For security reasons, we cannot deliver eContent to any other email address. If you have mis-entered your email address, or it has been changed, please log into your account and update the email address. Please Note: Changing your email address will change your user name for the Virtual Bookstore and StudyTactics.

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How do I ship a package to an APO/FPO address or a P.O. Box?

USPS Priority Mail is the only option available to ship to an APO/FPO address. Priority Mail is non-traceable and transit times are not guaranteed.

UPS SurePost or USPS Priority Mail are available options to ship to a P.O. Box.

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What is the transit time for Priority Mail packages?

Priority Mail typically takes 3-7 business days for domestic shipments, including P.O. Boxes. For APO/FPO, transit time can be up to 3-4 weeks. Mail is non-traceable and transit times are not guaranteed.

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Is Priority Mail a recommended service and can I track my package?

Priority Mail is non-traceable and therefore not a recommended service. If possible, we recommend using UPS to ship orders.

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Can I ship a package to a prison?

Yes, but please read the information below before placing your order.

  • Most prisons have strict regulations regarding what can be delivered to inmates. Please contact the facility if you are unsure as to whether they will accept the materials you will be ordering.
  • The shipping address needs to have the complete inmate's name and ID number. For example: John Smith #34749204.
  • Many facilities will only accept packages shipped by the US Postal Service, which allows you to select UPS SurePost as your shipping method. If you would like to have your order shipped by UPS, please confirm with the facility that UPS shipments are accepted.
  • Shipping costs are non-refundable if a prison refuses a package and it is returned to MBS Direct. In the event a package is returned, a credit will be issued to the original method of payment for the cost of the materials only. Shipping costs are non-refundable.

Buyback services are provided by MBS Service Company, Inc (MBS).

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Can I have a package shipped to me if I live outside the continental United States?

MBS Direct ships packages daily to locations all over the world. UPS is the preferred carrier for International shipments. UPS shipments can be tracked and are guaranteed.

Please Note:

  • Customs duties, taxes and/or other fees may be additional.
  • An additional shipping charge will be levied for each back-ordered item.

Priority Mail may be offered as a shipping option for U.S. protectorates such as:

  • Guam
  • Marshall Islands
  • Northern Mariana Islands (Saipan and Timian)
  • Puerto Rico
  • U.S. Virgin Islands

Please Note: Priority Mail is a non-traceable service and does not have guaranteed delivery times.

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How do I track my order?

Once your order has been successfully submitted, you will receive 2 separate emails. The first email will confirm your order. The second email will confirm shipment of your order and will contain a tracking number if UPS SurePost or UPS service was selected. With your tracking number, you will be able to follow the progress of your shipment by visiting http://www.ups.com.

You may also track your order by selecting "Track Orders" from the main page of your Virtual Bookstore. Once you have accessed your account, you will see a list of all orders you have placed. If the order has been shipped using SurePost or a UPS service, click on the tracking number to follow the progress of your package.

Priority mail is a non-traceable service and transit times are not guaranteed.

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Can I cancel my order for a refund?

  • Once an order has been finalized, no changes or cancellations can be made. You may return your order for a refund within 2 weeks from the time you receive it or 2 weeks after the start date of your class, whichever is later.
  • Return instructions can be found on the back of your invoice/packing slip.
  • Return shipping costs are non-refundable.

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What is UPS SurePost shipping option?

SurePost is an alternative US domestic shipping option. UPS transports your shipment from MBS to your local United States Post Office. The final delivery is made by the United States Postal Service. This service is trackable and takes approximately 3-10 business days for delivery.
Surepost

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What is UPS Mail Innovations shipping option?

UPS Mail Innovations works with the international destination's local postal service, providing the pick-up, processing, and interim transportation of mail. Final delivery is made by the destination's local postal service.

Tracking is not available on this shipping method at this time.

Any applicable customs, duties and fees will be collected at the time of delivery for all International shipments as required by the destination country.

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Returns

What is your return policy?

Policies

  • Higher education - Course materials must be returned within two weeks after class start date or within 21 days of date shipped, whichever is later.
  • K-12 - Course materials must be returned within 30 days after class start date or within 30 days of date shipped, whichever is later.
  • New course material must be returned in new, unopened condition in order to receive a full refund.
  • All components of a packaged item must come back together, unopened, and in the original shrink wrap to receive credit.
  • Loose leaf items must be in the original shrink-wrap.
  • CDs, diskettes, Info Trac pass codes (Internet pass codes included with your textbook) and software included with a book or sold alone must be intact, in the original packaging or it will be non-refundable.
  • All components of an item must come back in the same shipment to receive credit.
  • Books damaged in shipping may not be eligible for full refund.
  • Electronic content like access key codes, eBooks, etc. are non-refundable.
  • Shipping costs are non-refundable.

Shipping & Packing Guidelines For Returns

  • Circle the course material being returned on the front of the invoice/packing slip and return this form with the merchandise. Keep a copy for yourself.
  • Ship the course material UPS Ground (keep your tracking number) or insured mail. Postage on returns is not refundable; only the item cost is refundable.
  • Pack the textbooks in a strong, sturdy box suitable for shipping. Fill the empty spaces with clean filler. If newspaper is used as the filler, be aware that printer's ink may degrade the condition of New textbooks to a Used condition.
  • Tape the box securely using appropriate shipping tape. Securely attach the address label to the top of the box. Make sure there is only one label on the box you are using.

Terms of Refund

  • Credit will be issued in the same manner the payment was originally made. Allow two weeks for processing time.
  • Any course materials received outside of the returns time period will be processed as a buyback. If processed as a buyback, you will receive current buyback value. If there is no value on the item, you will receive notification in the form of a letter or email. You have one week from that notification to request the no value material to be returned to you. A replacement copy will be shipped at your expense. You may not receive the same copy you returned. Buyback services are provided by MBS Service Company, Inc (MBS).
  • Shipping costs are non-refundable.

eContent

Electronic content like access key codes, eBooks, eChapters, etc. are non-refundable.

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What address do I use to return my shipment?

MBS Direct Returns
(Insert your Order Number here)
2711 West Ash St
Columbia, MO 65203

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How long do I have to return my order?

Course materials must be returned within two weeks after class start date or within 21 days of date shipped, whichever is later.

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What if I'm past the return period?

You may participate in our Buyback program. Please click on "Sell My Books" on the main menu of the Virtual Bookstore to find out what the current buyback value is of your materials.

Buyback services are provided by MBS Service Company, Inc (MBS).

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What is the return policy for eContent, eBooks or eChapters?

Electronic content is non-refundable if downloaded. If you have not downloaded the item and are within the 2 week returns period, please contact our customer service department at VB@MBSbooks.com or 800-325-3252. International phone number is 573-441-9179.

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How will I be credited for my return?

  • Credit will be issued in the same manner the payment was originally made. Allow 2 weeks for processing time.
  • If your order was purchased with your financial aid or with a book voucher, the credit will be made to your financial aid or book voucher. Contact your financial aid department for more information.
  • Any course materials received outside of the returns time period will be processed as a buyback. If processed as a buyback, you will receive current buyback value. If there is no value on the item, you will receive notification in the form of a letter or email. You have one week from that notification to request the no value material to be returned to you. A replacement copy will be shipped at your expense. You may not receive the same copy you returned.

Buyback services are provided by MBS Service Company, Inc (MBS).

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How long will it take to receive credit for my returns?

Please allow up to 2 weeks for processing once the return shipment has been received.

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Buyback

What is buyback?

Buyback is a service we offer to our customers which enables us to provide used textbooks to other students.

Buyback services are provided by MBS Service Company, Inc (MBS).

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How do I sell my books back?

If you would like to check the current buyback value of your book(s), click on the "Sell My Books" button on the main page of your Virtual Bookstore. Follow instructions to complete your buyback quote.

Materials must be received prior to the expiration date located on your buyback quote.

Please allow 2-3 weeks for processing.

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What is PayPal™ and how can I use it in the Virtual Bookstore?

PayPal™ is a popular online service that allows individuals to create accounts they can use for sending and/or receiving payments electronically without sharing financial information. When signing up for a PayPal™ account you can provide your bank account or credit card information, which is held securely within the PayPal™ encrypted site. You may also choose to only have a PayPal™, account that does not require either of these.

Within your MBS Direct Virtual Bookstore, you now have the option of receiving your buyback funds from MBS through direct deposit into your PayPal™ account. To take advantage of this service you will be asked to provide your PayPal™ email address, which is used to verify the PayPal™ account you wish to credit. PLEASE NOTE: that you must enter the correct PayPal™ email address in order to receive your funds.

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I tried to select PayPal™ as a payment option but now it won’t let me?

To avoid fraudulent activity or the possibility of crediting the wrong PayPal™ account, our system is set up to allow you to enter your PayPal™ email address only three times. Each time you enter the email address our system checks to ensure it is a valid PayPal™ account. If the email address you enter is incorrect all three times, you will not be allowed to select PayPal™ as a payment option.

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What is your Customer Loyalty Program?

We believe the process of earning your business never stops. When you buy from your online bookstore you'll receive a buyback notification email at the end of the term with instructions on how to sell your books back online. If you choose to sell your books back and create a quote through our online buyback program, for each book that is in-demand, you'll receive top-dollar, plus an additional buyback bonus for being a loyal customer. The amount of the bonus will automatically be included in the Buyback Value on your quote. This Customer Loyalty program is just one more way we are working to earn your business.

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Will you accept my books in any condition?

No. MBS does not accept any books with:

  • Stains or water damage
  • Missing, torn or loose pages
  • Missing, torn or loose cover
  • Excessive writing or marking
  • Excessive writing on the edges
  • A broken spine
  • Torn or damaged binding

You will not receive payment for books that do not meet our minimum standards of quality. If you are unsure of whether or not your book is acceptable, simply ask yourself if you would be satisfied if we sold it back to you.

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Do you buy back Course Manuals?

No. Course manuals, working papers, and reprints have no buyback value. Do not send items of no value.

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What happens if I send materials with no buyback value?

Books submitted to us for buyback that do not meet our minimum standards of quality will either be discarded or returned to you at your expense. If there is no value on your items, you will receive notification in the form of a letter or email. You have 1 week to request to have the materials returned to you. A replacement copy will be shipped at your expense. You may not receive the original book you returned.

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I have a few extra books that are not on my buyback quote. Can I send them to you in case you need or want them?

No. Any items that are received with a buyback quote and are not listed, can cause delay in processing, and items will be discarded.

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Do I need to send you the original CD, passcode, access code, curriculum card or study guide that came with my textbook?

Yes, please include all components that are part of the ISBN listed on your buyback quote. If a set of items does not have a buyback value or you are missing any of the components listed as part of a package, you may find the value of the individual items using the ISBN Lookup tool. Please contact our customer service department before shipping your package if you have any questions about the components needed to complete a package.

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My buyback quote includes the package I ordered and one of the items contained in the package is listed separately. Will I receive payment for each item?

MBS often buys back books either as the text only or as a package. We list both items on your buyback quote to give you an opportunity to sell back just the text if you have discarded or used the supplemental items that the package originally included. The price paid is for either the textbook by itself OR the package.

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How do I know what is covered by Guaranteed Buyback?

Guaranteed Buyback titles are indicated with a symbol GB Checkmark next to the condition of the book at the time of purchase, along with the guaranteed price. Once you have purchased the book, you can revisit the Virtual Bookstore when you are ready to sell the book back at the end of class, and access your Guaranteed Buyback titles by clicking "Sell Your Books" from the homepage. Guaranteed Buyback (GBB) quotes are conditional based on the school/institution using MBS Direct as their sole source of course materials distribution for the next academic term or school year.

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How do you determine buyback values?

Buyback values are based on anticipated future demand for a book and current stock level. If your book does not currently have a buyback value, check back closer to the end of the next term. It may have a value at that time.

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What is the 'Value Expires' date?

Any Guaranteed Buyback items have a quote automatically created at the time of purchase to lock in the highest value until the 'Value Expires' date, which is the date that the items will be updated with their current buyback value.

A quote you have previously created for an item that has not yet been received has the highest price locked in until the 'Value Expires' date, regardless of the current value. Send in your books by the 'Value Expires' date to receive the highest price quoted for your materials.

What is an ISBN number?

ISBN stands for International Standard Book Number. It is a unique identification number assigned to every book sold anywhere in the world. The ISBN allows a title to be located quickly and accurately, wherever it is sold.

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Where do I find a book's ISBN number?

An ISBN is usually located on the back of a book, or you can find it in the inside front cover of your book near the copyright date. It looks like this:

10-Digit ISBN

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What if I can't find the ISBN number?

If you purchased your book from MBS Direct and you can't find your book's ISBN number, you may need to use the MBS Book Number to sell back your book. The MBS Book Number is located on the sticker that is on the back of all books MBS sells, and does not have an ISBN. The MBS Book Number is eleven characters, both beginning and ending with a letter. The MBS Book Number is printed beneath the barcode on every MBS label. The MBS Book Number looks like this:

MBS Book Number has 11 characters

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How do I pack my books for shipping?

Pack your textbooks in a strong, sturdy box suitable for shipping. Fill the empty spaces with clean filler. Remember, the received condition determines the final value of your shipment. We will not accept books that have been damaged during shipping, so be sure you have packaged your shipment well to protect your investment. Enclose a copy of the packing list with your shipment and keep a copy for yourself. If you need to ship in multiple boxes make sure to include a copy of the email in each box. Tape the box securely using appropriate shipping or box tape. Securely attach the prepaid UPS shipping label to the top of the box and make sure there is no other address information on the box you are using.

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What paperwork do I need to include in my package?

As stated above, be sure to include a copy of your packing list with every shipment you send MBS. If you are sending multiple boxes, please place a copy of the packing list in each box. We are not able to provide payment for shipments that lack all required paperwork.

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Do I have to pay for shipping?

No! MBS provides a pre-paid UPS shipping label that you will receive via email after your generate a quote. When you receive the email containing a link to your packing list, be sure to click the link to your complimentary shipping label. Print the UPS label and affix it to the package containing your books. Simply drop your package off at the nearest UPS shipping location and the process is nearly complete. Please Note: The postage paid UPS label does not insure your package. MBS is not responsible for lost, stolen or damaged books.

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Can I use a shipping method other than a pre-paid label?

Yes. Although MBS only pays for shipping with the provided UPS label, you are welcome to make whatever arrangements you see fit at your own expense.

Please Note: MBS Direct is not responsible for lost, stolen or damaged books.

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When will I receive my check?

Checks normally arrive within 2-3 weeks from the time we receive your package.

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I am a Used Textbook Dealer and have a large number of books to sell on a frequent basis. Can I sell them to you through your Buyback Program?

No. The MBS buyback program is only intended for individual students attending one of our client schools. The MBS buyback program is not intended for bulk used textbook dealers. We are happy to purchase bulk quantities, please contact Nelson Durk at 573-445-2243 ext: 5345 for additional information.

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Marketplace Orders

 

What is Marketplace?

The MBS Direct Marketplace is a community of over 10,000 independent sellers authorized to sell their books through MBS Direct. Textbooks in the Marketplace ship from their respective authorized sellers, and sellers process their own orders and returns.

Though all sellers are carefully vetted to meet our standards of quality and reliability, we recommend that for the best service and fastest delivery, you order your textbooks direct from MBS Direct.

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Marketplace Payment Options

The following payment methods are accepted in the Marketplace:
Visa
American Express
MasterCard
Discover

PayPal & Student Financial Aid is not accepted for Marketplace orders or for orders containing a Marketplace textbook.

Marketplace authorization hold:
Once an order is placed, a pending authorization for the funds is obtained from your card issuer for the entire value of the Marketplace order. As Marketplace sellers accept the order request, a hard charge for the cost of the item, plus the shipping cost for the item, will post to your account. Once all of the Marketplace sellers have accepted their respective portion of your order, the original pending authorization will expire and be removed from your account.

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Marketplace Sales Tax

We are required to charge state sales tax for all Marketplace orders.

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Marketplace Shipping

Marketplace sellers are allowed two (2) business days for processing after your order is accepted. Please leave yourself an additional 2 business days on top of the estimated shipping time to receive your textbook(s).

To check the status of your Marketplace order, please contact the seller sending your textbook(s). You are able to locate your seller’s contact information in your order confirmation email, as well as on your shipment’s return address label & packing slip.

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Returning Marketplace Items

You're welcome to return your Marketplace textbook for a full refund within 30 days from the date of purchase.

    In order to receive your Marketplace refund

  • You must return your book directly to the authorized seller from whom you purchased it. The seller's address and contact information can be found on the packing slip. We are not responsible for books returned to the wrong seller.

  • Book must be in the same condition in which it was shipped to you by your Marketplace seller.

  • Marketplace vendors are not responsible for any damage incurred during transit, so you may choose to insure your package; insurance can be purchased from UPS stores or your post office.

  • We strongly recommend that you use a shipping method with tracking for your return.

  • For new books, access codes and CDs/DVDs must be unused/unopened.

  • All components (workbooks, study guides, CDs/DVDs, etc.) must be returned.

Marketplace Refund Guidelines

  • Original shipping charges are non-refundable.

  • You are responsible for return shipping fees.

  • Marketplace vendors will credit you once your book arrives and is inspected (typically takes 8-14 business days).

  • Please allow up to 2 weeks to receive your refund.

  • Refund will be issued to the original form of payment.

  • Refused packages and COD payments will not be accepted.

Late or damaged Marketplace returns

  • Late or damaged returns to Marketplace vendors will not be accepted.

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eContent - eBooks

What is an eRental?

  • An eRental allows access to an eBook title for a specific length of time. eRentals contains a publisher-determined length of rental, and access to purchased content ends once the rental period has expired. eRental content is accessible for the length of the time displayed at the time of purchase. The length of the rental can also be viewed in the Digital Rights Management (DRM) section of the eRental details.

How do eBooks/digital textbooks work?

  • Purchase the eBook by selecting the 'Buy eBooks' or 'Buy eChapters' option in your Buy Course Materials page of your online bookstore.
  • You will receive an email with a link to your eContent page of your online bookstore once the sale is finalized. In the My eContent page, there will be a list of eBook titles you have selected with the link and instructions on how to download your eBook(s) or eChapter(s).

    Note: Be sure to download your eBooks/eChapters on the computer you intend to use and not on shared or lab computers.

    Once an eBook title has been downloaded, it cannot be returned.

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Can I use eBooks on my computer?

Minimum system requirements to use eBooks/eChapters:

  • Windows 2000, Windows XP, Windows Vista, or Mac OS X 10.3 or above
  • At least 280 MB RAM, a 600 mHz processor, and 110 MB of hard drive space
  • 1024x768 screen resolution or larger

*AspenLaw Studydesk Software Reader is not currently available for the Macintosh Operating System.

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What software do I need to use eBooks?

You will need Reader software to use your eBooks/eChapters. eBooks/eChapters are available in Adobe Digital Editions eBook, VitalBook Reader, or Evolve Select Reader, all of which are free to download. AspenLaw Studydesk is another format available, this format uses the AspenLaw Studydesk Software which is available for purchase. You must have the appropriate reader to use your eBooks/eChapters.

Download your eBook reader:


*AspenLaw Studydesk Software Reader is not currently available for the Macintosh Operating System.

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What kind of Internet connection do I need to download and use eBooks/eChapters?

Due to the size of eBooks/eChapters, a high-speed Internet connection (cable modem, DSL, LAN) is required for download stability and speed. Your connection can be wired or wireless.

Being online is not required for reading an eBook/eChapter after successfully downloading it. You must only be connected to the Internet during the download process.

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How long do eBooks/eChapters last? Do they expire?

Most eBooks are valid and readable on your computer for a minimum of 12 months (expiration rules may vary by publisher) after your initial download from your online bookstore. To confirm restriction details for an eBook title you are considering, please click the "DRM" link under the eBook price. Please note that a small number of titles do have 180 day expirations based on publisher set restrictions.

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Can I print from my eBooks/eChapters?

Yes. Printing rules vary by publisher. Most eBooks/eChapters have no limitations regarding printing capability, but some allow only up to 100 pages per week.

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Can I share my eBooks/eChapters?

eBooks/eChapters are designed as one-time downloads to a single computer owned by one user. Encoded Digital Rights Management does not allow eBooks/eChapters to be shared between multiple users.

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Can I return an eBook/eChapter?

You may return a non-activated eBook/eChapter where you originally purchased it (subject to the bookstore's return policy). Once an eBook/eChapter has been activated, it is no longer returnable.

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What if I drop the class?

Once activated, and regardless of your enrollment status, the eBook/eChapter is no longer returnable.

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Do eBooks include the CD's, DVD's and/or access codes that the print version of the book includes?

No. If the book that was chosen for your class includes a CD, DVD and/or an access code as part of the package, and you know for sure that you need this supplemental item, then you will need to purchase the print version.

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Contact Information / Hours of Operation

How do I contact Customer Service?

You may contact us via email at VB@mbsbooks.com or by phone at 800-325-3252. International Customers, please use 573-441-9179. For eContent, email tier2support@mbsbooks.com.

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What are your hours of operation?

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Are you closed for national holidays?

MBS Direct observes the following holidays:
New Years Day
Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas Eve
Christmas Day

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DISCLAIMER

User expressly acknowledges that use of this Web site is at your sole risk. MBS Direct is providing this Web site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. To the maximum extent permitted by law, MBS Direct disclaims all such representations and warranties, including but not limited to warranties of merchantability and fitness for a particular purpose. In addition, MBS Direct does not represent or warrant that the information or merchandise provided through this Web site is accurate, complete or current. The prices listed in this Web site are not offers to form a contract but merely an advertisement for offers.

Except as specifically stated on this Web site, under no legal theory, tort, contract or otherwise shall MBS Direct nor any of its directors, employees, merchants, content developers or any other party involved in the creation or maintenance of this site be liable for damages arising out of or in connection with the use of or inability to use this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Under no circumstances shall MBS Direct be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use MBS Direct. This includes but is not limited to reliance by a User on any information obtained from MBS Direct or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access of MBS Direct records, programs or services.

MBS Direct reserves the right, in its discretion, to change or modify all or any part of these terms and conditions at any time, effective immediately upon notice published on this Web site.

On occasion, MBS Direct enters into agreements with educational institutions. Under such agreements, MBS Direct may provide services and other consideration to the educational institution, including, but not limited to, (i) providing students of the educational institution the opportunity to purchase books and other course materials from MBS Direct, (ii) providing the educational institution a commission, or other financial remuneration, based upon sales made to the educational institutions' students.

Buyback services are provided by MBS Service Company, Inc (MBS).

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Customer Service hours of operation are 24 hours a day, 7 days a week.